Axis P1365-E - Page 66

AXISP1365-ENetworkCamera
Troubleshooting
Installationofadditional
ActiveXcomponent
restrictedorprohibited
ConguretheAxisproducttouseaJavaappletforupdatingvideoimagesinyourbrowser.Goto
Setup>LiveViewCongandselectJavaappletunderDefaultviewer.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Refertotheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
SeePerformanceConsiderationsonpage71.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisNOTsettoDecodeonly
keyframes.
Lowertheimageresolution.
SetaCaptureModethatprioritizesframerate.Changingthecapturemodetoprioritizeframerate
willlowerthemaximumresolution.SeeCaptureModeonpage24.
Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.SeeTechnicalSpecicationsonpage68.
StatusandNetworkindicatorLEDsareashingredrapidly
Hardwarefailure
ContactyourAxisreseller.
Productdoesnotstartup
ProductdoesnotstartupIftheproductdoesnotstartupkeepthenetworkcableconnectedandre-insertthepowercable
tothemidspan.
Videoandimageproblems,general
Imageunsatisfactory
CheckthevideostreamandcamerasettingsunderSetup>Video&Audio>VideoStreamand
Setup>Video&Audio>CameraSettings.
MotionDetectiontriggersunexpectedly
Changesinluminance
Motiondetectionisbasedonchangesinluminanceintheimage.Thismeansthatifthereare
suddenchangesinthelighting,motiondetectionmaytriggermistakenly.Lowerthesensitivity
settingtoavoidproblemswithluminance.
Noaudio
Incorrectsetup
Checkthesoundcardinthecomputer.Ensurethatmuteisnotselectedandthatthevolume
settingsarecorrect.
CheckthatEnableaudiosupportisselectedunderSetup>SystemOptions>Security>Audio
Support.
CheckthatthecorrectAudioInputsourceisselectedunderSetup>Video&Audio>Audio
Settings.
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