Axis TW1200 - Troubleshooting; Basic Troubleshooting

Axisbodywornsolution
Troubleshooting
Troubleshooting
Basictroubleshooting
Problem
CauseSolution
Cameraisinshippingmode.
Addthecameratothebody
wornsystem,seeAddcameras
onpage15
Chargethecamera,see
Chargingthecamera.If
chargingthecameradoesn’t
help,seebelow.
Cameradoesn'tturnon.
Cameraisoutofbattery.
1.Pressandholdthe
powerbuttonon
thecamerafor4
seconds.
2.Dockthecamera
andwaituntilit’s
charged.
3.Undockthe
cameraandwait
forittorestart.
Orifyoudon’thaveaccessto
adockingstation:
1.Pressandholdthe
powerbuttonon
thecamerafor4
seconds.
2.Chargethe
camerausing
aUSBcharger.
SeeChargingthe
camera.
Cameradoesn'trecord.
Camerastorageisfull(storage
statusisred).
Dockthecamera.
Recordingstarteddirectly
afterthecamerawasturned
on,ordirectlyafterthe
previousrecordingwasended.
-
Recordingstarteddirectly
afterthepreviousrecording
wasended.
-
Pre-buffervideoisnot
complete.Pre-buffertime
isshorterthanconguredin
AXISBodyWornManager.
Whenusingthemaximum
resolution1080pinvery
complexsceneswithalotof
movement,orinlowlight,the
pre-buffermemorycanget
full.
-
Thelensisdirty.
Cleanthelens,seeCleaning
Imagelooksfoggy.
Theprotectivelmisstillon
thelenswindow.
Removetheprotectivelm.
Bodyworncamera
54