Troubleshooting
Most issues with your camera can be cleared by restarting it.
If you can't resolve your issue, contact your Axon administrator or Axon technical
support for additional support.
General FAQs
What does the error code on my camera mean?
Error Code 1001 – There is an issue with the digital video recorder. Restart the camera
and check if the issue resolves.
Error Code 1004 – There is an issue with the digital video recorder. Restart the
camera and check if the issue resolves.
Error Code 1006 – There is an issue connecting with Axon Evidence for video uploads.
It can be resolved by un-docking and re-docking the camera.
If you are still unable to resolve the errors, initiate an RMA (return merchandise
authorization) to replace your device.
Why is my camera cycling through all the colors (blinking red, yellow and green)?
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Check if the camera display shows NETWORK ERROR. Check your network
connection. Un-dock and re-dock your device to check if the error resolves.
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Refer to the camera's device profile page in Axon Evidence for additional error
information.
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Restart the camera and check to see if the error resolves.
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If none of the above work, contact technical support.
I accidentally un-docked my camera while it was updating firmware. What do I do?
No special action is needed, nor is your camera damaged. Avoid removing a camera
from the dock while firmware is being applied and the Triad LEDs are spinning white.
But if it happens:
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If the camera was undocked when downloading the firmware, it resumes
downloading the next time it’s docked.
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If the camera was undocked while updating firmware, it continues updating until it
is completed. Ensure the camera has enough battery power for the update to
complete.
Axon Enterprise, Inc. 48
Body 4 Camera User Guide
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