Why can't I access my dock’s Device Profile page on Axon Evidence?
Your dock must be registered to use the Device Profile page on Axon Evidence. See
the Axon Dock PDF on your camera's product page or start with this online
Introduction topic at my.Axon.
What comes in the box with my dock?
Each dock comes with an ethernet cable, 8-bay power cable and adapter (SKU
100142), and 1-bay power adapter (SKU 71104). See the Axon Dock PDF on your
camera's product page or start with this online Introduction topic at my.Axon.
Camera registration
Why is my camera not fully charged when I power it on the first time?
Your camera comes with a partial charge out of the box. Connect your dock(s) to the
network and dock your camera to charge it. Always recharge a depleted battery as
soon as reasonably possible using an Axon Dock. The LEDs indicate charge level; see
Icons and Triad LEDs in an Axon dock on page 34.
Why doesn't my camera display any status messages after being docked the first
time?
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Your camera might be low on charge out of the box. Wait 10 minutes for the
battery to charge.
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Ensure your dock has power.
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Remove your camera from the dock and re-dock it.
If none of these steps work, initiate a return with Axon to replace the camera.
How can I identify which camera failed preparation when multiple cameras are
docked?
Check the serial number of the camera displayed in the error message by tapping
Errors. The serial number is located on the back of the camera.
My camera displays NOT ASSIGNED after a successful registration. How do I
assign a user to this device?
Assign cameras to users with Axon Device Manager (ADM) or through Axon Evidence.
Axon Enterprise, Inc. 50
Body 4 Camera User Guide
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