Important
Never power off the camera while firmware is being applied and the
Triad LEDs are spinning white.
I don't see all the camera display icons in your diagrams, or some I used to see are
gone now. What happened?
Some icons are for features that not all agencies have. Also, your administrator may
have changed the camera display settings for your organization. Also, remember that
different information displays when the camera is in the field and in its dock.
If you believe there is an error with your camera, try restarting it. If this doesn't resolve
the issue, contact technical support.
Why does Windows Media Player (WMP) keep playing the wrong audio track?
This is a known issue with WMP and dual-track media files, as noted in this third-party
article. One solution is to select the other audio track in WMP, which is different for
each version. Another is to use a different media player, like the free and open-source
VLC Media Player (Axon does not specifically approve use of any one media player).
Axon Dock FAQs
How do I ensure my dock is connected to the network?
If your dock is connected to the network, LEDs in the ethernet port blink green or
amber. The camera will also be able to upload videos to Axon Evidence immediately
upon docking.
My dock is registered, so why is "Device Profile" on Axon Evidence empty?
This is a known issue and a fix is in progress.
Why can't Axon Device Manager detect my dock?
When using this option, look for the NFC tag and hold your mobile device near the NFC
icon on the dock. For the 1-bay dock, the icon is on the side of the dock nearest to the
ethernet port. For the 8-bay dock, the icon is near bay 1, on the side of the dock near
the power connection.
Alternatively, switch to the "Scan Code" tab in ADM and scan the 2D OCR code on the
back of the dock.
Axon Enterprise, Inc. 49
Body 4 Camera User Guide
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