Troubleshooting and Support
Basler ace GigE 255
12 Troubleshooting and Support
This chapter outlines the resources available to you if you need help working with your camera.
12.1 Tech Support Resources
If you need advice about your camera or if you need assistance troubleshooting a problem with your
camera, you can contact the Basler technical support team for your area. Basler technical support
contact information is located in the front pages of this manual.
You will also find helpful information such as frequently asked questions, downloads, and
application notes in the Downloads and the Support sections of our website:
www.baslerweb.com
If you do decide to contact Basler technical support, please take a look at the form that appears on
the last two pages of this section before you call. Filling out this form will help make sure that you
have all of the information the Basler technical support team needs to help you with your problem.
12.2 Obtaining an RMA Number
Whenever you want to return material to Basler, you must request a Return Material Authorization
(RMA) number before sending it back. The RMA number must be stated in your delivery
documents when you ship your material to us! Please be aware that if you return material without
an RMA number, we reserve the right to reject the material.
You can find detailed information about how to obtain an RMA number in the Support section of our
website: www.baslerweb.com
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