EN | UltraQ | Operating instructions EN | UltraQ | Operating instructions
THE MOBILE BBQ GURU APP WILL NOT OPEN
ON MY DEVICE.
Check the Google Play or Apple Store to see if there
is an update available for the app. Download the
update, install it and try again. If no update is avai-
lable, uninstall the app and download it again. If the
problem persists, contact service@bbq-guru.eu
with the details of your problem and the model of
your device and the platform you are running it on.
MY DEVICE DOES NOT CONNECT TO THE
MOBILE APP.
Before trying to connect again, make sure that
Bluetooth is activated on your device and the Blue-
tooth LED indicator on the UltraQ is ashing. If it
is not ashing, contact BBQ Guru Customer Service
immediately. If it is ashing, open the app again and
try to connect again. You must be within the Blue-
tooth range of the device, which is within a direct
line of sight of approximately 15m.
THE TEMPERATURE VALUES AND/OR THE
SCREEN SEEM TO BE FROZEN.
As soon as you are outside the Bluetooth range of
the UltraQ, it can no longer be received in real time.
Verify that the Bluetooth LED on the UltraQ is solid
blue. If it ashes you no longer have a Bluetooth
connection.
THE COOKING CHAMBER TEMPERATURE RISES
ABOVE THE DESIRED SET POINT.
Check the grill to make sure that it is tightly closed
around the rebox/pit and that there are no places
where air can enter and get to the re.
Activate the Open Lid Detection function.This allows
the UltraQ to detect when the grill is open and if the
cooking chamber temperature drops by itself runs the
fan when the lid or door is open, causing the cooking
chamber temperature to rise. If the function is
switched off, the UltraQ detects that the pit
temperature is dropping by itself and runs the fan
when the lid or door is open, causing the pit
temperature to rise. If the fan runs continuously,
unplug from the power socket and plug it back in to
restart the controller. The fan should then run
normally. If this is not the case, contact
service@bbqguru.eu immediately.
THE COOKING CHAMBER TEMPERATURE IS
NOT CORRECT.
It is normal for the temperature in the dome of a grill
to be hotter than on the grate. Thermometers sup-
plied with most grills are nowhere near as accurate
as the UltraQ probes. If the cooking probe is too close
to the food, a lower temperature may be read from
the cool vapours coming out of the food. Place the
cooking probe 8 to 10 cm away from the food. If the
problem persists the cooking chamber probe
may be damaged and be giving an incorrect reading.
Replace the cooking chamber probe with a food
probe of the appropriate size.
If the food probe reads the value correctly, the probe
is defective it may also be defective or there may be a
problem with the control unit itself. Contact
service@bbq-guru.eu immediately.
If the probe wire has small, reddish bumps on the out-
side of the stainless steel mesh, the silicone insula-
tion is beginning to melt because the probe has been
exposed to direct ame or excessive temperatures.
temperatures. Buy a new probe from bbqguru
12 TROUBLESHOOTING
Starting the barbecue correctly is crucial for good
control, as is the right choice of charcoal. Especially
at low barbecue temperatures. Do not overheat the
barbecue as this can cause the barbecue to get too
hot when you start it.
Normally, the UltraQ can adjust the airow of the fan
accordingly to ensure precise control, so no adjust-
ment of the damper is required.
NOTE: Bring the grill to the desired operating
temperature manually and only then connect the
UltraQ.
If you still have charcoal left in the grill after grilling,
close the grill airtight, then you can use it for the next
grilling session.
11 STARTING YOUR FIRE
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