1 - Introduction
11
Contacting
Benshaw
Information about Benshaw products and services is available by contacting Benshaw at one of the following
offices:
Benshaw Corporate Headquarters Benshaw Canada
615 Alpha Drive 550 Bright Street East
Pittsburgh, PA 15116 Listowel, Ontario N4W 3W3
Phone: 412-968-0100 Phone: 519-291-5112
Fax: 412-968-5415 Fax: 519-291-2595
Tech Support: 1-800-203-2416 Tech Support: 1-877-291-5112
E-mail: bpg-usatechnicalsupport@regalbeloit.com
Technical support for the MX
2
SEP Controller is available at no charge by contacting the Benshaw Customer
Service department at one of the above telephone numbers. A service technician is available Monday through
Friday from 8:00 a.m. to 5:00 p.m. EST.
NOTE: An on-call technician is available after normal business hours and on weekends by calling
Benshaw and following the recorded instructions. To help assure prompt and accurate service,
please have the following information available when contacting Benshaw:
• Name of Company
• Telephone number where the caller can be contacted
• Fax number of caller
• Benshaw product name
• Benshaw model number
• Benshaw serial number
• Name of product distributor
• Approximate date of purchase
• Voltage of motor attached to Benshaw product
• FLA of motor attached to Benshaw product
• A brief description of the application
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