RediStart MX
2
- SEP Synchronous Controller User Manual
10
Benshaw Services
General
Information
Benshaw offers its customers the following:
• Start-up services
• On-site training services
• Technical support
• Detailed documentation
• Replacement parts
NOTE: Information about products and services is available by contacting Benshaw, refer to Page 11.
Start-Up
Services
Benshaw technical field support personnel are available to customers with the initial start-up of the MX
2
SEP
Controller. Information about start-up services and fees are available by contacting Benshaw.
On-Site Training
Services
Benshaw technical field support personnel are available to conduct on-site training on MX
2
SEP operations and
troubleshooting.
Technical
Support
Benshaw technical support personnel are available at no charge to answer customer questions, and provide
technical support over the telephone. For more information about contacting technical support personnel, refer
to Page 11.
Documentation Benshaw provides all customers with:
• Operations manual.
• Wiring diagrams.
All drawings are produced in AutoCAD format. The drawings are available via e-mail by contacting Benshaw.
Replacement
Parts
Spare and replacement parts can be purchased from Benshaw Technical Support.
Software
Number
This manual pertains to software version number 810027-01-08.
Hardware
Number
This manual pertains to the hardware version number 300063-01.
Publication
History
See inside back cover.
Warranty Benshaw provides a 1 year standard warranty with its controllers. An extension to the 3 year warranty is
provided when a Benshaw or Benshaw authorized service technician completes the installation and initial start
up. The warranty data sheet must also be signed and returned. The cost of this service is not included in the
price of the Benshaw controller and will be quoted specifically to each customers needs. All recommended
maintenance procedures must be followed throughout the warranty period to ensure validity.
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