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Phone Problem Solution
The other party
has difculty
hearing my voice
on the phone
The SoundGate 3 microphone
is not picking up your voice
clearly
Ensure the SoundGate 3 microphone is positioned
within 30 cm (12 inches) of your mouth during
wireless phone communication
I have difculty
understanding the
other party when
I am in noisy
environments
Environmental sounds
interfere with speech
understanding
Press and hold the volume up or down key for
2 – 3 seconds to mute the hearing aid microphones.
Caution: Do not mute the hearing aid microphones
in listening situations that require your better hearing,
e.g. trafc.
Volume is insufcient Adjust the volume on your SoundGate 3 to a
sufcient volume to improve understanding
I hear beeps in
my hearing aids
when operating my
mobile phone
The key press feature is
activated in your mobile phone
Refer to the manual of your phone to deactivate the
key press tone feature