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Chapter9 Service and quality warranty
➢ Our warranty period of equipment (including the laser and main machine) lasts for 1
year for customer (12 months) from the equipment acceptance date;
➢ In case of equipment failure during normal operation within the warranty period,
reply within 2 hours after receiving user's notice, respond within 24 hours and go to
the customer's site for repair;
➢ In case of damage to spare parts or components due to inappropriate use of user
within the warranty period, our company provides free labor service, and only charges
for spare parts and elements;
➢ Wearing parts and consumables are not included in the company's warranty range;
(Refer to the attachment for list of wearing parts)
➢ The implementation of after-sales service of auxiliary equipment should be according
to the after-sales service standards of the manufacturer, and our company will assist
the requiring party in coordinating after-sales service of auxiliary equipment;
➢ Out of the warranty period, our company provides lifelong service within the service
life of the equipment.
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