29
CHAPTER 6: Troubleshooting
6. Troubleshooting
6.1 Calling Black Box
If you determine that your Converter is malfunctioning,
do not attempt to alter or repair the unit. It contains no user-
serviceable parts. Contact Black Box Technical Support
at 724-746-5500.
Before you do, make a record of the history of the
problem. We will be able to provide more efficient and
accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used, appears
to create the problem or make it worse; and
• the results of any testing you’ve already done.
To Next Page