Troubleshooting: NFC technology
NFC doesn't appear on the Manage Connections
screen
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you
might not be able to perform this task. For more information, contact your administrator.
My smartphone doesn't respond to NFC technology
Try the following actions:
• Verify that NFC technology is turned on.
• If you are trying to make a payment transaction using NFC technology and your BlackBerry smartphone's backlight is
off or your smartphone is off, verify that your smartphone is set to allow NFC payment transactions when the backlight
is off or the smartphone is off.
• If you are trying to make a payment transaction using NFC technology, verify that the Smart Tags application isn't
running. If the Smart Tags application is open, you can't make payment transactions using NFC technology.
Related information
Turn on or turn off NFC technology, 289
I can't send or receive files
If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that
uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information,
contact your wireless service provider or administrator.
If your email account uses a BlackBerry Enterprise Server, your organization might not allow you to use some features or
might prevent you from sending or receiving files. For more information about the features that are available on your
smartphone, contact you administrator.
Try the following actions:
• Verify that the file you're trying to send or receive is a file type that's supported by BlackBerry smartphones.
User Guide NFC technology
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