you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper
password to access old password information.
Restoring your data
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Set or change your smartphone password, 321
I forget my smartphone password, 42
My smartphone prompts me to make an emergency call when I type a password, 351
Set or change your smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing
your current password by deleting all your smartphone data.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Password.
• To set a password, click Set Password.
• To change your password, click Change Password.
3. Type a password.
4.
Press the key > Save.
To turn off your smartphone password, clear the Enable checkbox.
Related information
Require your smartphone password before adding an app, 246
Lock or unlock your smartphone, 31
About backing up and restoring smartphone data, 182
About the smartphone password, 320
I forget my smartphone password, 42
Delete smartphone data, third-party applications, or media card files, 323
User Guide Security
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