Orb-i is Ofine.
Orb-i may be hibernating or is powered OFF and
disconnected himself from Wi-Fi. To bring him
back online, place him on the charging station
and let him charge and power ON. For more
information, visit:
bobsweep.com/Orbi-support.
Does Orb-i work with Google
and Alexa devices?
Yes! Orb-i can be connected to Google Home and
Alexa apps / devices. For more information, visit:
bobsweep.com/Orbi-support.
Orb-i’s getting stuck.
If there are areas of repeat problem in the
house that Orb-i gets stuck under or stops on,
draw NoSweep zones over them on the map
to keep Orb-i out of trouble.
For step-by-step
instructions on how to draw/edit/save/delete
NoSweep areas, visit: bobsweep.com/Orbi-
support.
Can I make changes to or delete
the map Orb-i made?
Yes. Orb-i’s map is fully customizable and
editable. Review the map Orb-i creates, and
make any modication you wish. For step-by-step
instructions, visit:
bobsweep.com/Orbi-support.
Orb-i stopped cleaning and
the trouble indicator is ash-
ing.
When Orb-i is in trouble and needs your help, he
will stop and the trouble indicator blinks.
Open the bObsweep app and nd the trouble
details at the top of the Control page.
FAQs
Can Orb-i clean my multi-oor
house?
Yes. Orb-i can save up to 3 oor maps. For
step-by-step instructions on how to save
maps, visit: bobsweep.com/Orbi-support.
How can I diagnose Orb-i’s
exact problem?
You can check Orb-i’s health through a Home
Checkup Test. For more information on the test,
visit:
bobsweep.com/Orbi-support.
Can’t connect Orb-i to Wi-Fi.
You can connect Orb-i to a 2.4GHz Wi-Fi after
he’s fully charged. To do so, turn ON ‘Location
Services’ and ‘Bluetooth’ on your phone settings.
Also allow ‘Local Network’ access and turn off
‘Wi-Fi Calling’ on your phone. Write down your
2.4GHz Wi-Fi network and its password (note
that they are case sensitive). Bring Orb-i and your
phone close to your modem or router and be sure
to select the correct model name ‘Orb-i’ from the
list of bots.. For more information, visit:
bobsweep.
com/Orbi-support.
FAQs
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