FAQs
Orb-i is not self-emptying and
the indicator on the station is
ashing red.
By default, every time Orb-i docks, a loud
vacuuming process empties his dustbin into his
station’s disposable dust bag. You can change the
frequency using the bObsweep App.
If Orb-i’s dustbin gets too packed, or if the station’s
air passage is clogged, contents cannot be
vacuumed out. Remove and open the dustbin and
dump its contents. Unplug the station and open
the air passage to remove anything clogging it.
Orb-i won’t turn on no matter
what I do.
If Orb-i is not responding to his buttons, then
his battery has likely drained too low for him to
operate. Place Orb-i on his charging station and
allow him to fully charge. When placing him on
the station, ensure the dustbin is fully latched,
and there’s perfect alignment between the
charging nodes on the back of Orb-i and his
charging station’s.
Orb-i’s having trouble nding
his station.
Make sure Orb-i’s charging bed is installed.
You may need to relocate Orb-i’s station to a more
accessible area. Make sure the station is placed
in a centralized area, on a hard, at surface away
from stairs or edges, direct sunlight, mirrors or
reective surfaces, and with plenty of open space
around it. Then, erase the old map and let Orb-i
remap the house from his new station.
Orb-i has to charge before
completing the mapping of my
house
Use the Swift Map feature on the bObsweep app
to ask Orb-i to map the oor without cleaning
it. In this mode, Orb-i explores and maps the
house, then returns to his charging station without
cleaning it.
Can I pick Orb-i up?
Picking up and moving Orb-i during a cleaning
session is not recommended, as it can affect
his current cleaning cycle/map. Furthermore, it’s
best not to relocate Orb-i’s charging station once
he has mapped his environment. If you have to
relocate the station, erase the old map and let
Orb-i map the house again.
Orb-i’s not picking up as
much as he used to.
Orb-i will have trouble cleaning if his dustbin is
clogged, or his main brush is clogged or tangled
with hair. Remove Orb-i’s main brush and clean
it thoroughly from end to end. Remove and open
the dustbin, and remove any large debris from
Orb-i’s dustbin container to ensure smooth ow
of air.