What to do if there is no video on my Bosch Security Camera?
To fix no video on your Bosch Security Camera, first, check that the main power to the power supply is on. If you have no webpage, you may have the wrong IP address. Use Configuration Manager to identify the correct IP address. Also, check that there is 24 V output from the transformer.
Why is the picture dark on my Bosch Security Camera?
If your Bosch Security Camera picture is dark, verify that the Gain Control is set to High and the Auto Iris Level is set to the appropriate level. Also, ensure that the maximum distance between any two Ethernet connections is 100 m (328 ft) or less. As a last resort, restore all camera settings.
How to fix no network connection on Bosch AUTODOME IP starlight 5000i Security Camera?
To resolve a no network connection issue with your Bosch Security Camera, check all network connections and ensure that the maximum distance between any two Ethernet connections is 100 m (328 ft) or less. If your camera is behind a firewall, ensure that the Video Transmission mode is set to UDP.
Why does my Bosch AUTODOME IP starlight 5000i Security Camera move when attempting to move other cameras?
If your Bosch Security Camera moves when attempting to move other cameras, use Configuration Manager to confirm that two cameras do not have the same IP address. If they do, change the address of one of the cameras.
What to do if the contrast on the screen is too weak on Bosch AUTODOME IP starlight 5000i Security Camera?
If the contrast on the screen of your Bosch Security Camera is too weak, adjust the contrast feature of the monitor. If the camera is exposed to strong light, reposition the camera.
Why does the image on the screen flicker on my Bosch AUTODOME IP starlight 5000i Security Camera?
If the image on the screen of your Bosch Security Camera flickers, it might be because the camera faces directly into the sun or fluorescent lighting. If so, reposition the camera.
Why does my Bosch AUTODOME IP starlight 5000i reboot frequently?
If your Bosch Security Camera reboots frequently or intermittently, test your camera with another power supply. You can also check the Bosch website for a software update that might address the issue.
How to fix no camera control on Bosch Security Camera?
If you have no camera control on your Bosch Security Camera, ensure that the LAN cable has a good and secured connection. Refresh the browser and ensure that the video is updated. Cycle the camera's power off and on.
How to fix if background is too bright to see subject on Bosch Security Camera?
To resolve the issue where the background is too bright to see the subject on your Bosch Security Camera, turn on backlight compensation.
Why no OSD messages appear on my Bosch AUTODOME IP starlight 5000i Security Camera?
Bosch’s Video SDK is required for OSD messages to appear on your Bosch Security Camera. If you are using video management software from third parties it does not use the SDK.
General| Digital Zoom | 12x |
|---|---|
| Sensor Type | 1/2.8-inch CMOS |
| Video Compression | H.265, H.264, MJPEG |
| Ingress Protection | IP66 |
| Impact Protection | IK10 |
| Frame Rate | Up to 60 fps |
| Operating Temperature | -40°C to +60°C (-40°F to +140°F) |
| Optical Zoom | 30x |
| Power Supply | PoE+ (IEEE 802.3at) |
| Audio Compression | G.711; G.726; AAC |
| Protocols | IPv4, IPv6, HTTP, HTTPS, RTSP, RTP, TCP, UDP, IGMP, ICMP, FTP, DHCP, ARP, SNMP, SMTP, NTP, DNS, DDNS |
Provides information regarding the manual's content, accuracy, and potential updates.
Outlines copyright ownership and trademark acknowledgments for the manual and product.
Explains safety symbols and notations used to highlight hazardous situations and important information.
Lists critical safety directives for operating the device, including handling and environmental considerations.
Covers further safety guidelines, including cable distance, wire gauge, and specific installation warnings.
Details how the camera can be integrated and connected within various application scenarios.
Presents crucial notices, including FCC compliance statements and supplier declarations of conformity.
Stresses the importance of installing and maintaining the latest software for optimal performance and security.
Provides contact details and resources for obtaining technical support and service for the device.
Lists the recommended hardware and software prerequisites for operating the camera system.
Details the initial steps to obtain an IP address and connect the camera to a network.
Further guidance on network connection, including default IP, DHCP, and configuration manager usage.
Explains how to use the Project Assistant app for initial camera configuration and setup.
Describes the camera's design and capabilities, highlighting its suitability for surveillance in varying light conditions.
Provides recommendations for wiring, including maximum cable distances and appropriate wire gauges for optimal performance.
Details the steps for disassembling the camera for installation, including removing protective elements.
Illustrates the procedure for inserting a microSD card into the camera for storage.
Specifies the wall strength and structural conditions necessary for direct indoor wall mounting.
Outlines the process of marking, drilling, and cutting holes for cables and mounting hardware on an indoor wall.
Guides the user through attaching the direct connect plate and wall mount to the prepared wall surface.
Details the steps for sealing and securing the mounting cap and camera onto the installed wall mount.
Describes how to attach the wall mount to the surveillance cabinet's front door.
Explains the process of securing the mounting cap and camera to the surveillance cabinet assembly.
Provides instructions for mounting the camera bracket onto a roof or parapet structure.
Details the steps for sealing and attaching the mounting cap and camera to the roof mount assembly.
Lists the essential tools needed for the pipe mount installation process.
Guides on selecting a secure ceiling location and preparing it for pipe mount installation.
Details the procedure for attaching the pipe mount and its components to the ceiling structure.
Explains how to seal and attach the mounting cap and camera to the pipe mount.
Details the wiring requirements and system configuration for connecting the camera to a network and power source.
Information on how to properly transfer the device, including the accompanying installation manual.
Provides instructions for environmentally responsible recycling and disposal of the electronic device.
Lists available support channels, online resources, and training opportunities for Bosch products.
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