Bose SOUNDLINK FLEX SE - Page 34

34
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Poor sound quality
Use a dierent music source.
Connect a dierent device.
Disconnect the second device.
Disable any audio enhancement features on the device or
music app.
If the speaker was exposed to water, dry it out and try again.
Speaker does not charge
Make sure the connector on the cable is correctly aligned with the
connector on the speaker.
Try another charging source.
Secure both ends of the USB-C cable.
If your speaker has been exposed to high or low temperatures, let
it return to room temperature and then try charging again.
Reset your speaker (see page 35).
Mobile device not
responding to button
presses
For multi-press functions using the Multi-function button V, vary
the speed of presses.
Full controls may not be available for some device models.
Try another compatible device.
Speaker doesn’t pair
with a Bose Bluetooth
speaker manually
Download the Bose Connect app for an additional way to pair
your Bose Bluetooth speakers.
Your second speaker may not support Stereo or Party mode.
Refer to your Bose Bluetooth speaker owner’s guide.
Speaker doesn’t pair
with a Bose Smart
Speaker or Soundbar
Make sure you have downloaded the Bose Music app.
Press and hold the Bluetooth button l until the Bluetooth light
blinks blue, and you hear “Ready to pair another device.”
Make sure that your Bose SoundLink Flex SE speaker is within
30 ft (9 m) of your Bose Smart Speaker or Bose Smart Soundbar.
Speaker doesn’t
reconnect to a
previously- paired
Bose Smart Speaker or
Soundbar
See “Reconnect a previously connected device” on page 25.
Delayed audio when
paired with a Bose Smart
Speaker or Soundbar
Download the Bose Connect app (see page 11), and run
available software updates.
On a computer, check btu.Bose.combtu.Bose.com for USB updates.