ENGLISH - 25
TROUBLESHOOTING
If you experience problems with your speaker:
• Connect your speaker to AC (mains) power.
• Secure all cables.
• Verify the state of the status indicators (see page 20).
• Move your speaker and mobile device away from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
• Move your speaker within the recommended range of your wireless router or mobile
device for proper operation.
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.
Common solutions
The following table lists symptoms and possible solutions to common problems.
Symptom Solution
Speaker is
unresponsive during
setup
If the Wi-Fi indicator or display is o:
• On the speaker’s button pad, press and hold for two seconds, then
release.
• When the speaker powers on, resume setup.
Pressing the power
button does not
power on the
speaker
Your speaker may be in standby mode. To wake the speaker, on the
speaker’s button pad, press and hold
for two seconds, then release.
Cannot
complete
network setup
• Select correct network name and enter password.
• Connect the device and speaker to the same Wi-Fi network.
• Place your speaker within range of the router.
• Enable Wi-Fi on the device (mobile or computer) you are using
for setup .
• Close other open applications.
• If using a computer for setup, check firewall settings to make sure
that the SoundTouch® app and SoundTouch® Music Server are allowed
programs.
• Restart your mobile device or computer and your router.
• Reset your speaker (see page 27).
• If your router supports both 2.4GHz and 5GHz bands, make sure both
the device (mobile or computer) and speaker are connecting to the
same band.
• Uninstall the app, reset your speaker (see page 27), and restart
setup.
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