1. Warranty
The BOSS
TM
warranty on equipment supplied covers manufacturing defects, under our standard
terms and conditions of sale, where items with a proven manufacturing defect are replaced at
the point of sale.
We understand the importance of providing timely support to ensure a smooth and satisfactory
experience with our product. Please take note of our service hours for any inquiries, assistance, or
technical support you may require.
Office Hours: Monday to Friday: 8:30 a.m. - 4:30 p.m.
During these hours, our team will be available to address your questions, provide guidance, and
resolve any issues you may encounter. Whether you need help with installation,
troubleshooting, or understanding the product features, our team is committed to assisting you
promptly and professionally.
Please keep in mind that our service hours correspond to standard working hours. We may be
closed or unavailable during weekends, public holidays, and outside of the specified office
hours. However, we strive to respond to any inquiries or requests received outside of office
hours as soon as possible during the next business day.
In some circumstances it will be appropriate for an engineer visit to review or inspect the product
under warranty. For all engineer visits, requested under alleged warranty, a purchase order is
required to cover work and time that is deemed to be outside of the warranty agreement. If no
recognised commissioning, by a Qualified Person, has taken place, then the warranty may be null
and void. If the unit is identified with a manufacturing defect within the warranty period, then no
charge is made for correcting the defect.
BOSS
TM
reserves the right to supply a replacement product in lieu of an engineer visit. Removal
and reinstallation costs, along with consequential losses are not covered by this warranty
agreement.
BOSS
TM
equipment is manufactured to order and is marked with a unique serial number, allowing
traceability to both individual model configurations and the date of manufacture. The warranty,
against manufacturing defects is 5 years from date of manufacture
For the warranty to be valid it is also taken that there is an appropriate safety valve on the wider
system protecting the equipment. That the equipment is undamaged at the time of installation.
That the equipment is not exposed to adverse environmental conditions. That the equipment is
stored and installed in a non condensing frost-free area. That these operating and maintenance
instructions are followed. That the equipment is used for the purpose for which it was designed.
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