14
Condition/Problem Things to Check Solution
No speed/RPM reading Check data cable integrity
Cable sheath should be intact and undamaged. if partially or fully
cut, replace the cable.
Check data cable
connections
Be sure cable is connected securely.
Check Speed Sensor (requires
shroud removal)
Speed sensor should be aligned with magnet and connected to
data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
If tests reveal no other issues, contact Customer Service (if inside
US/Canada) or your local distributor (if outside US/Canada).
Unit operates but
Bluetooth® Heart Rate
(HR) not displayed
Heart Rate Monitor (not
provided)
Make sure strap is directly against skin and contact area is wet.
Device Pairing Make sure Heart Rate Monitor is not paired/connected to any
other device such as a phone or tablet.
Heart Rate Device Batteries If HR device has replaceable batteries, install new batteries
Interference Try moving unit away from sources of interference (TV,
Microwave, etc).
Replace Heart Rate Device If interference is eliminated and HR does not function, replace
device.
If the above steps do not resolve the problem, contact Customer
Service (if inside US/Canada) or your local distributor (if outside
US/Canada).
Troubleshooting
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