15
Condition/Problem Things to Check Solution
Console continuously
displays sample workout
information, with “connect
to jrny app” and then “get
more workouts” displayed
Console is in demonstration
mode
Press and hold the hidden button beside the JRNY QR code on the
Console for 3 seconds. The hidden button is centered in the text to
the left of the QR code. The setting will take eect after the next
time the machine goes into Sleep Mode.
Manual workout stops after
5 minutes
Console is in demonstration
mode
Press and hold the hidden button beside the JRNY QR code on the
Console for 3 seconds. The hidden button is centered in the text to
the left of the QR code. The setting will take eect after the next
time the machine goes into Sleep Mode.
Console displays “Base
Connect Error”
Data cable Make sure the data cable connection to the Console is firmly
seated. If the problem persists, check the data cable connection
to the PCBA (requires shroud removal).
Console displays an update
prompt
Console Allow the Console updates to run. The screen may go dark and the
LED on the back of the console will flash continuously during the
update process. Do not turn the power o or leave the machine
unattended. Once the updates are completed and the Power-Up
Mode screen is displayed, the machine may be powered o.
Pedals will not move Pedal locations The Pedals may be “bottomed out”. Safely grasp the Static
Handlebars and apply your weight to the heel of the higher foot.
While still grasping the Static Handlebar, lean back slightly
applying more weight onto the heel. Once the Pedals begin to
move, resume your intended workout.
Unit rocks/does not
sit level
Check leveler adjustment Adjust levelers until machine is level.
Check surface under unit Adjustment may not be able to compensate for extremely uneven
surfaces. Move machine to level area.
Machine seems to release
Pedals for a moment during
operation
Belt slip Contact Customer Service (if inside US/Canada) or your local
distributor (if outside US/Canada).
Rubbing sound outside of
Shrouds during operation
Caps Slightly loosen Caps on Crank Arms
Metallic rubbing sound
from within Shrouds during
operation
Brake bracket Brake bracket needs to be aligned. Contact Customer Service
(if inside US/Canada) or your local distributor (if outside US/
Canada).
Troubleshooting
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