250 - 450 Sonifier Chapter 1: Safety and Support
User’s Manual Returning Equipment for Repair
100-413-016 Rev. C 1 - 7
8. List the steps you have already taken.
9. What is your application, including the materials being processed?
10. Have a list of service or spare parts you have on hand (tips, horns,
etc.)
Notes:___________________________________________________________
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1.7 Returning Equipment for Repair
NOTICE
To return equipment to Branson, you must first obtain an RGA number
from Branson, or the shipment may be delayed or refused.
Call the Repair department to obtain a Returned Goods Authorization (RGA)
number. If requested, the Repair department can send you a facsimile of the
Returned Goods Authorization form to fill out and return with your equipment.
Branson Repair Department, C/O Zuniga Logistics, LTD
12013 Sara Road, Killam Industrial Park
Laredo, Texas 78045 U.S.A.
direct telephone number: (877) 330-0405
fax number: (877) 330-0404
• Provide as much information as possible that will help identify the need
for repair. Include a copy of page 1-8 with your information filled in.
• Carefully pack the equipment in original packing cartons.
• Clearly label all shipping cartons with the RGA number on the outside of
cartons as well as on your packing slip, along with the reason for return.
• Return general repairs by any convenient method. Send priority repairs
by air freight.
• You must prepay the transportation charges FOB Laredo, Texas, U.S.A.
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