8
Troubleshooting
Problem Solution
The cold water is not
cold.
• It takes up to one hour after setup to dispense cold water.
• Make sure the power cord is properly connected to a working
outlet.
• Make sure the back of the dispenser is at least 20 cm from a wall
and there is free airflow on all 20 cm sides of the dispenser.
• Make sure green power switch on back of dispenser is On.
• If water still isn’t cold, call customer service at +1 844-257-4103 for
assistance.
The hot water is not hot.
• It takes 15-20 minutes after setup to dispense hot water.
• Make sure the power cord is properly connected to a working
outlet.
• Make sure red power switch on back of dispenser is On.
The dispenser is noisy.
• Ensure the dispenser is located on a level surface.
• The heating tube may be generating a slight noise. This is normal.
The bottle is leaking.
• Ensure the bottle is installed correctly.
• Check to see if the bottle is cracked or broken. If so, replace the
bottle.
The dispenser is not
dispensing water.
• Check to see if the bottle is empty and replace with a new bottle if
necessary.
• There may still be air in the tank. Press and hold the water taps to
remove air until water begins to flow.
Care and Maintenance
• Keep this dispenser in a dry and cool place and avoid direct sunshine.
• Ensure the back of the dispenser is at least 20 cm (8 in.) away from the wall.
• Never put the dispenser on paper or foam, which may store water and then cause creepage. Never put anything
flammable beside this machine.
• Do not use the dispenser outdoors or in a place that can be splashed by water.
• If the dispenser is not in use for longer than a 24-hour period, turn o the heating switch or the refrigerating
switch to save power and drain any remaining water.
• Clean your cabinet, controls, bottle probe and spout each time you change your water bottle. Use a clean soft
cloth and a food grade sanitizer or bleach.
• Empty and clean the drip tray, grid and float as needed.
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