Brother DCP-J552DW Service Manual

2-57
Confidential
■ Paper jam during duplex printing
<User Check>
- Adjust the paper guide to match the recording paper size.
- Check if the recording paper loaded is smaller than the specified size.
- Check if the recording paper's thickness is within specifications.
- Check if there is no curling or bending in the recording paper.
- Clean the related rollers.
4.2.7 Disc tray jam
<User Check>
- Remove foreign materials around the jam clear cover.
- Check if the jam clear cover is properly closed.
- Check if the disc for printing is loaded correctly.
Step Cause Solution
1 Foreign materials in the recording
paper feeding path
Remove foreign materials.
2 Paper feeding path parts out of
place
Reattach the paper feeding path parts.
3 Switchback roller defective Replace the engine unit.
4 Main PCB defective Replace the main PCB ASSY.
Step Cause Solution
1 Foreign materials in the recording
paper feeding path
Remove foreign materials.
2 CR encoder strip stained Clean the CR encoder strip.
3 CR encoder strip out of place Reattach the CR encoder strip.
4 Jam clear cover not properly
attached
Reattach the jam clear cover.
5 Paper feeding path parts out of
place
Reattach the paper feeding path parts.
6 Disc tray defective Replace the disc tray.
7 Jam clear cover defective Replace the jam clear cover.
8 CR encoder strip defective Replace the CR encoder strip.
9 Switchback roller defective
Paper ejection roller defective
Paper feed roller defective
Replace the engine unit.
10 Main PCB defective Replace the main PCB ASSY.

Brother DCP-J552DW Specifications

General

Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Economical printing	Yes
Duplex printing mode	Auto
Print speed (ISO/IEC 24734) mono	12 ipm
Print speed (ISO/IEC 24734) color	10 ipm
Duplex print speed (ISO/IEC 24734) mono	3 ipm
Print speed (black, normal quality, A4/US Letter)	33 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
Copy speed (black, normal quality, A4)	4.4 cpm
Copy speed (color, normal quality, A4)	2.7 cpm
Scan to	E-mail, File, Image, Memory Card, OCR
Scan drivers	ICA, TWAIN, WIA
Grayscale levels	256
Input color depth	30 bit
Output color depth	24 bit
Image formats supported	BMP, JPG, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Optical scanning resolution	1200 x 2400 DPI
Faxing	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Paper input type	Paper tray
Total input capacity	100 sheets
Total output capacity	50 sheets
Auto document feeder (ADF) input capacity	20 sheets
Envelopes sizes	10, C5, DL
Photo paper sizes	10x15, 13x18 cm
Maximum print size	210 x 297 mm
Paper tray media types	Coated paper, Envelopes, Glossy paper, Photo paper, Plain paper, Transparencies
Non-ISO print media sizes	2L, Executive (184 x 267mm), Index card, L, Legal (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
Borderless printing media sizes	2L, A4, A6, L, Letter
Maximum ISO A-series paper size	A4
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	2.7 \
Market positioning	Home & office
Standard interfaces	USB 1.1, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	128-bit WEP, 64-bit WEP, SSID, TKIP, WPA-PSK, WPA2-PSK
Online services supported	Dropbox, Evernote, Facebook, Flickr, Google Drive, Picasa, Sky Drive
Mobile printing technologies	Apple AirPrint, Google Cloud Print
Processor family	RISC
Compatible memory cards	microSD (TransFlash), microSDHC, miniSD, miniSDHC, MMC, MMC Mobile, MMC+, MS Duo, MS Micro (M2), MS PRO Duo, SD, SDHC, SDXC
Sound pressure level (printing)	50 dB
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.2 W
Power consumption (standby)	3.5 W
Power consumption (PowerSave)	0.7 W
Power consumption (average operating)	16 W
Package depth	456 mm
Package width	478 mm
Package height	229 mm
Package weight	9300 g
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Other operating systems supported	Android
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	Blue Angel, ENERGY STAR
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	374 mm
Width	410 mm
Height	161 mm