Brother DCP-J562DW Basic User's Guide

Troubleshooting for Other Print Problems
Difficulties Suggestions
Poor print quality Check the print quality.
See Related Information: Check the Print Quality at the end of this
section.
Make sure the Media Type setting in the printer driver or the Paper
Type setting in the machine’s menu matches the type of paper you are
using.
For more information, see the Online User's Guide: Print Settings
(Windows
®
) or Print Options (Macintosh).
White horizontal lines
appear in text or
graphics.
Check the print quality.
See Related Information: Check the Print Quality at the end of this
section.
The machine prints
blank pages.
Check the print quality.
See Related Information: Check the Print Quality at the end of this
section.
Characters and lines
are blurred.
Check the printing alignment.
See Related Information: Check the Print Alignment from Your Brother
Machine at the end of this section.
Printing appears dirty
or ink seems to run.
If you are using photo paper, make sure the glossy side of the photo
paper is face down in the tray and you have set the correct paper type.
If you are printing a photo from your computer, set the Media Type in
the printer driver.
Photo paper does not
feed correctly.
When you print on Brother Photo paper, load one extra sheet of the
same photo paper in the paper tray. An extra sheet has been included
in the paper package for this purpose.
Black marks or spots
appear in copies.
Black marks or spots on copies are typically caused by dirt or
correction fluid on the scanner glass. Clean the scanner glass and
white plastic above it.
See Related Information: Clean the Scanner at the end of this section.
Check that the speck of dirt has been removed.
• Clean the Scanner on page 23
• Check the Print Quality on page 23
• Check the Print Alignment from Your Brother Machine on page 24
Related Information
B
Troubleshooting
37

Brother DCP-J562DW Specifications

General

Minimum storage drive space	50 MB
Mac operating systems supported	Mac OS X 10.8 Mountain Lion, Mac OS X 10.0 Cheetah, Mac OS X 10.9 Mavericks
Linux operating systems supported	Yes
Other operating systems supported	Android, iOS, Windows Phone
Server operating systems supported	Windows Server 2012 R2 x64, Windows Server 2003, Windows Server 2008 R2 x64, Windows Server 2012 x64, Windows Server 2008 x64, Windows Server 2003 x64, Windows Server 2008
Windows operating systems supported	Windows 7 Enterprise, Windows 8, Windows Vista Home Premium, Windows 10 Education, Windows 7 Enterprise x64, Windows 8 Enterprise, Windows Vista Home Premium x64, Windows 10 Education x64, Windows 7 Home Basic, Windows 8 Enterprise x64, Windows Vista Ultimate, Windows 10 Enterprise, Windows 7 Home Basic x64, Windows 8 Pro, Windows Vista Ultimate x64, Windows 10 Enterprise x64, Windows 7 Home Premium, Windows 8 Pro x64, Windows XP Home, Windows 10 Home, Windows 7 Home Premium x64, Windows 8 x64, Windows XP Home x64, Windows 10 Home x64, Windows 7 Professional, Windows 8.1, Windows Vista Business, Windows XP Professional, Windows 10 Pro, Windows 7 Professional x64, Windows 8.1 Enterprise, Windows Vista Business x64, Windows XP Professional x64, Windows 10 Pro x64, Windows 7 Starter, Windows 8.1 Enterprise x64, Windows Vista Enterprise, Windows 7 Starter x64, Windows 8.1 Pro, Windows Vista Enterprise x64, Windows 7 Ultimate, Windows 8.1 Pro x64, Windows Vista Home Basic, Windows 7 Ultimate x64, Windows 8.1 x64, Windows Vista Home Basic x64
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	2.7 \
Market positioning	Home & office
Ethernet LAN	No
Wi-Fi standards	802.11g, 802.11b, Wi-Fi 4 (802.11n)
Security algorithms	WPA2-AES, SSID, 64-bit WEP, WPA2-PSK, 128-bit WEP, WPS, WPA-AES, WPA-PSK, WPA-TKIP
Online services supported	Box, Facebook, OneDrive, Dropbox, Flickr, OneNote, Evernote, Google Drive, Picasa
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Mopria Print Service, Google Cloud Print
Sustainability certificates	Nordic Swan Ecolabel, Blue Angel, ENERGY STAR
Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Duplex printing mode	Auto
Print speed (ISO/IEC 24734) mono	12 ipm
Print speed (ISO/IEC 24734) color	6 ipm
Duplex print speed (ISO/IEC 24734) mono	1.7 ipm
Print speed (black, normal quality, A4/US Letter)	27 ppm
Print speed (color, normal quality, A4/US Letter)	10 ppm
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	2500 pages per month
Number of print cartridges	4
Envelopes sizes	10, DL, C5, Monarch
Photo paper sizes	10x15, 13x18 cm
Paper tray media types	Envelopes, Glossy paper, Plain paper, Coated paper, Recycled paper
Non-ISO print media sizes	2L, Executive (184 x 267mm), Letter (media size), Index card, L
ISO A-series sizes (A0...A9)	A5, A6, A4
ISO C-series sizes (C0...C9)	C5
Borderless printing media sizes	2L, 10x15, Letter, A4, Index card, A6
Maximum ISO A-series paper size	A4
Direct printing	-
Standard interfaces	USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 2400 DPI
Maximum number of copies	99 copies
Copy speed (black, normal quality, A4)	5.6 cpm
Copy speed (color, normal quality, A4)	2.7 cpm
Package depth	249 mm
Package width	477 mm
Package height	475 mm
Package weight	10100 g
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.2 W
Power consumption (standby)	3 W
Power consumption (PowerSave)	0.8 W
Power consumption (average operating)	19 W
Noise level	50 dB
Bundled software	Brother Control Center 2 Brother Control Center 4 Nuance Paperport 14 SE Brother MFL-Pro Suite
Paper input type	Paper tray
Total input capacity	100 sheets
Total output capacity	50 sheets
Scan to	Image, Memory Card, E-mail, File
Grayscale levels	256
Maximum scan area	A4 (210 x 297) mm
Image formats supported	BMP, JPG, PNG
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Compatible memory cards	MMC, MMC Mobile, MiniSD, MMC+, MiniSDHC, MS Duo, MS Micro (M2), SD, MS PRO Duo, MicroSD (TransFlash), SDHC, MicroSDHC, SDXC
Storage temperature (T-T)	20 - 33 °C
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	341 mm
Width	400 mm
Height	151 mm