Brother DCP-J562DW Basic User's Guide

Troubleshooting for Wireless LAN setup
Wireless LAN Report Error Codes
If the Wireless LAN Report shows that the connection failed, check the error code on the printed
report and see the corresponding instructions in the table:
Error Code Problem and Recommended Solutions
TS-01 The wireless setting is not activated, change the wireless setting to ON.
TS-02 The wireless access point/router cannot be detected.
1. Check the following two points:
• Unplug the power to your wireless access point/router, wait for 10
seconds, and then plug it back in.
• If your WLAN access point/router is using MAC address filtering,
confirm that the MAC address of the Brother machine is allowed in the
filter.
2. If you manually entered the SSID and security information (SSID/
authentication method/encryption method/Network Key), the information
may be incorrect.
Reconfirm the SSID and security information and re-enter the correct
information if needed.
TS-04 The Authentication/Encryption methods used by the selected wireless access
point/router are not supported by your machine.
For infrastructure mode, change the authentication and encryption methods of
the wireless access point/router. Your machine supports the following
authentication methods:
• WPA-Personal
TKIP or AES
• WPA2-Personal
AES
• Open
WEP or None (without encryption)
• Shared key
WEP
If your problem is not solved, the SSID or network settings you entered may
be incorrect. Confirm the wireless network settings.
For Ad-Hoc Mode, change the authentication and encryption methods of your
computer for the wireless setting. Your machine supports Open authentication
only, with optional WEP encryption.
TS-05 The security information (SSID/Network Key) is incorrect.
Confirm the SSID and Network Key. If your router uses WEP encryption, enter
the key used as the first WEP key. Your Brother machine supports the use of
the first WEP key only.
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Troubleshooting
33

Brother DCP-J562DW Specifications

General

Minimum storage drive space	50 MB
Mac operating systems supported	Mac OS X 10.8 Mountain Lion, Mac OS X 10.0 Cheetah, Mac OS X 10.9 Mavericks
Linux operating systems supported	Yes
Other operating systems supported	Android, iOS, Windows Phone
Server operating systems supported	Windows Server 2012 R2 x64, Windows Server 2003, Windows Server 2008 R2 x64, Windows Server 2012 x64, Windows Server 2008 x64, Windows Server 2003 x64, Windows Server 2008
Windows operating systems supported	Windows 7 Enterprise, Windows 8, Windows Vista Home Premium, Windows 10 Education, Windows 7 Enterprise x64, Windows 8 Enterprise, Windows Vista Home Premium x64, Windows 10 Education x64, Windows 7 Home Basic, Windows 8 Enterprise x64, Windows Vista Ultimate, Windows 10 Enterprise, Windows 7 Home Basic x64, Windows 8 Pro, Windows Vista Ultimate x64, Windows 10 Enterprise x64, Windows 7 Home Premium, Windows 8 Pro x64, Windows XP Home, Windows 10 Home, Windows 7 Home Premium x64, Windows 8 x64, Windows XP Home x64, Windows 10 Home x64, Windows 7 Professional, Windows 8.1, Windows Vista Business, Windows XP Professional, Windows 10 Pro, Windows 7 Professional x64, Windows 8.1 Enterprise, Windows Vista Business x64, Windows XP Professional x64, Windows 10 Pro x64, Windows 7 Starter, Windows 8.1 Enterprise x64, Windows Vista Enterprise, Windows 7 Starter x64, Windows 8.1 Pro, Windows Vista Enterprise x64, Windows 7 Ultimate, Windows 8.1 Pro x64, Windows Vista Home Basic, Windows 7 Ultimate x64, Windows 8.1 x64, Windows Vista Home Basic x64
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	2.7 \
Market positioning	Home & office
Ethernet LAN	No
Wi-Fi standards	802.11g, 802.11b, Wi-Fi 4 (802.11n)
Security algorithms	WPA2-AES, SSID, 64-bit WEP, WPA2-PSK, 128-bit WEP, WPS, WPA-AES, WPA-PSK, WPA-TKIP
Online services supported	Box, Facebook, OneDrive, Dropbox, Flickr, OneNote, Evernote, Google Drive, Picasa
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Mopria Print Service, Google Cloud Print
Sustainability certificates	Nordic Swan Ecolabel, Blue Angel, ENERGY STAR
Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Duplex printing mode	Auto
Print speed (ISO/IEC 24734) mono	12 ipm
Print speed (ISO/IEC 24734) color	6 ipm
Duplex print speed (ISO/IEC 24734) mono	1.7 ipm
Print speed (black, normal quality, A4/US Letter)	27 ppm
Print speed (color, normal quality, A4/US Letter)	10 ppm
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	2500 pages per month
Number of print cartridges	4
Envelopes sizes	10, DL, C5, Monarch
Photo paper sizes	10x15, 13x18 cm
Paper tray media types	Envelopes, Glossy paper, Plain paper, Coated paper, Recycled paper
Non-ISO print media sizes	2L, Executive (184 x 267mm), Letter (media size), Index card, L
ISO A-series sizes (A0...A9)	A5, A6, A4
ISO C-series sizes (C0...C9)	C5
Borderless printing media sizes	2L, 10x15, Letter, A4, Index card, A6
Maximum ISO A-series paper size	A4
Direct printing	-
Standard interfaces	USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 2400 DPI
Maximum number of copies	99 copies
Copy speed (black, normal quality, A4)	5.6 cpm
Copy speed (color, normal quality, A4)	2.7 cpm
Package depth	249 mm
Package width	477 mm
Package height	475 mm
Package weight	10100 g
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.2 W
Power consumption (standby)	3 W
Power consumption (PowerSave)	0.8 W
Power consumption (average operating)	19 W
Noise level	50 dB
Bundled software	Brother Control Center 2 Brother Control Center 4 Nuance Paperport 14 SE Brother MFL-Pro Suite
Paper input type	Paper tray
Total input capacity	100 sheets
Total output capacity	50 sheets
Scan to	Image, Memory Card, E-mail, File
Grayscale levels	256
Maximum scan area	A4 (210 x 297) mm
Image formats supported	BMP, JPG, PNG
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Compatible memory cards	MMC, MMC Mobile, MiniSD, MMC+, MiniSDHC, MS Duo, MS Micro (M2), SD, MS PRO Duo, MicroSD (TransFlash), SDHC, MicroSDHC, SDXC
Storage temperature (T-T)	20 - 33 °C
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	341 mm
Width	400 mm
Height	151 mm