Difficulties Suggestions
Clean the paper pick-up rollers.
See Related Information: Clean the Paper Pick-up Rollers.
Make sure that the paper is within specifications for the machine.
See Related Information: Paper Weight and Thickness.
Photo paper does not feed
correctly.
When you print on photo paper, load one extra sheet of the same photo paper in
the paper tray.
Machine feeds multiple pages. • Make sure the paper is loaded correctly in the paper tray.
• Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
• Make sure you do not push the paper in too far.
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
See Related Information: Printer Jam or Paper Jam.
Make sure the Base Pad in the paper tray is not dirty.
See Related Information: Clean the Base Pad.
There is a paper jam. See Related Information: Printer Jam or Paper Jam.
Make sure the paper guides are set to the correct paper size.
Use the jam prevention settings.
For copying:
See Related Information: Change the Print Options to Improve Your Print
Results.
For printing:
See Related Information: Change the Print Options to Improve Your Print
Results.
See Related Information: Prevent Smudged Printouts and Paper Jams
(Windows).
The paper jams when you use 2-
sided print.
If paper jams occur frequently during 2-sided printing, the paper feed rollers may
be stained with ink. Clean the paper feed rollers.
See Related Information: Clean the Paper Feed Rollers.
Related Information
• If You Are Having Difficulty with Your Machine
Related Topics:
• Troubleshooting
• Refill the Ink Tanks
• Unprintable Area
• Check the Print Quality
• Acceptable Paper and Other Print Media
• Clean the Print Head from Your Brother Machine
• Clean the Print Head Using Web Based Management
• Clean the Print Head from Your Computer (Windows)
• Load Paper
• Clean the Machine's Printer Platen
• Clean the Paper Feed Rollers
• Clean the Paper Pick-up Rollers
• Printer Jam or Paper Jam
• Paper Weight and Thickness
171