72
Paper Jams A
Always remove all paper from the paper tray 
and straighten the stack when you add new 
paper. This helps prevent multiple sheets of 
paper from feeding through the machine at 
one time and prevents paper jams.
a Turn the machine off.
b Wait at least 15 minutes for the product 
to cool down before you touch the 
internal parts of the product.
c Remove all paper loaded in the tray.
d Use both hands to slowly pull out the 
jammed paper.
 
e Open the scanner cover. The pull-arm 
(1) on the left side of the machine will 
lock.
Open the top cover.
 
f Slowly take out the drum unit and toner 
cartridge assembly.