Brother MFC-7860DW User Manual

Troubleshooting
87
B
The machine prints unexpectedly
or it prints garbage.
 Press Job Cancel to cancel print jobs.
 Check the settings in your application to make sure it is set up to work with
your machine.
 Pull out the paper tray and wait until the machine stops printing. Then turn off
the machine’s power switch and disconnect from the power for several
minutes.
(For MFC-7360N and MFC-7460DN)
The faxes stored in the machine memory will be deleted. See Transferring
your faxes or Fax Journal report on page 69 before disconnecting the
machine so you will not lose any important messages.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
 Check the settings in your application to make sure that it is set up to work with
your machine.
 Your computer is not recognizing the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See the Quick Setup
Guide.)
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this. (See Unscannable and
unprintable areas on page 16.)
The machine does not print on both
sides of the paper even though the
printer driver setting is Duplex.
Check the paper size setting in the printer driver. You need to choose Letter, Legal
or Folio [16 to 28 lb (60 to 105 g/m
2
)].
The machine is not printing or has
stopped printing.
Press Job Cancel.
As the machine cancels the job and clears it from the memory it may produce an
incomplete printout.
Scanning difficulties
Difficulties Suggestions
TWAIN errors appear while
scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN
driver.
OCR does not work. Try increasing the scanning resolution.
(Macintosh users)
Make sure you have downloaded and installed Presto! PageManager from
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Network scanning does not work. See Network difficulties (Network models only) on page 89.
Cannot scan. (For MFC-7860DW)
Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties Suggestions
Cannot install software or print.
(Windows
®
only)
Run the Repair MFL-Pro Suite program on the installation CD-ROM. This
program will repair and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Printing difficulties (continued)
Difficulties Suggestions

Brother MFC-7860DW Specifications

General

Secure printing	Yes
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Time to first page (black, normal)	9 s
Print speed (black, normal quality, A4/US Letter)	26 ppm
Duplex print speed (black, normal quality, A4/US Letter)	5 ppm
Scan to	E-mail, E-mail Server, File, FTP, Image, OCR
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	48 bit
Output color depth	24 bit
Image formats supported	BMP, JPG, TIF
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	600 x 2400 DPI
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Time to first copy (black, normal)	11 s
Copy speed (black, normal quality, A4)	26 cpm
Faxing	Mono faxing
Fax memory	500 pages
Modem speed	33.6 Kbit/s
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
Fax speed dialing (max numbers)	200
Total input capacity	250 sheets
Total output capacity	100 sheets
Auto document feeder (ADF) input capacity	35 sheets
Display	LCD
Market positioning	Home & office
Display number of lines	2 lines
Display number of characters	16
Internal memory	32 MB
Processor family	ARM
Processor frequency	200 MHz
Card reader integrated	No
Sound pressure level (copying)	53 dB
Sound pressure level (printing)	30 dB
Custom media width	76.2 - 216 mm
Maximum print size	216 x 406 mm
Custom media length	116 - 406.4 mm
Paper tray media types	Bond paper, Envelopes, Labels, Plain paper, Recycled paper
Paper tray media weight	60 - 105 g/m²
Non-ISO print media sizes	Letter
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 163 g/m²
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Security algorithms	128-bit WEP, 64-bit WEP, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-PSK
Dimensions (WxDxH)	527 x 510 x 493 mm
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	Scan
Standard interfaces	USB 2.0
USB 2.0 ports quantity	1
AC input frequency	50 - 60 Hz
Power consumption (standby)	55 W
Power consumption (PowerSave)	0.9 W
Power consumption (average operating)	445 W
Sustainability certificates	ENERGY STAR
Maximum duty cycle	- pages per month
Package weight	11600 g

Weight and Dimensions

Weight	14800 g