Brother MFC-J4420DW

Confidential
ii
2.1.1 Document scanning ...................................................................................... 2-3
2.1.2 Printer part .................................................................................................... 2-4
2.2 Document Feeding Path/Recording Paper Feeding Path ..................................... 2-5
2.2.1 Document Feeding Path ............................................................................... 2-5
2.2.2 Recording Paper Feeding Path..................................................................... 2-5
2.3 Parts Names and Functions .................................................................................. 2-6
2.4 Block Diagram ....................................................................................................... 2-7
2.5 Components .......................................................................................................... 2-8
3 ERROR INDICATION..................................................................................................... 2-9
3.1 Error Code.............................................................................................................2-9
3.2 Error Messages ..................................................................................................2-13
3.3 Communications Error ........................................................................................ 2-15
4 TROUBLESHOOTING ................................................................................................. 2-19
4.1 Error Cause and Solutions .................................................................................. 2-19
4.2 Recording Paper Feeding Problems ................................................................... 2-53
4.2.1 Paper is not fed from paper tray.................................................................. 2-53
4.2.2 Paper is not fed from manual feed slot ....................................................... 2-55
4.2.3 Two or more sheets of paper fed at a time .................................................2-55
4.2.4 Paper feeding at an angle........................................................................... 2-55
4.2.5 Recording paper jam................................................................................... 2-56
4.2.6 Prints only single side of the paper when duplex-printing........................... 2-60
4.3 Print-image Problems.......................................................................................... 2-61
4.3.1 Defective images......................................................................................... 2-61
4.3.2 Print-image problems.................................................................................. 2-62
4.4 Software-related Problems.................................................................................. 2-72
4.4.1 Cannot print data......................................................................................... 2-72
4.5 Network Problems ............................................................................................... 2-73
4.5.1 Cannot make a print through network connection.......................................2-73
4.6 Control Panel Problems.......................................................................................2-74
4.6.1 No display on LCD ......................................................................................2-74
4.6.2 No display on LED ...................................................................................... 2-74
4.6.3 The control panel does not work................................................................. 2-74
4.6.4 Touch panel inoperative.............................................................................. 2-74
4.7 Document Feeding Problems.............................................................................. 2-75
4.7.1 Document can not be fed............................................................................ 2-75
4.7.2 Document double feeding ........................................................................... 2-75
4.7.3 Document jam ............................................................................................. 2-76