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sarahernandezSep 23, 2025
What does 'Connection Failed' mean on my Brother All in One Printer when polling?
- CCrystal MorrisSep 23, 2025
If your Brother All in One Printer displays 'Connection Failed', check the other fax machine's polling setup.
What does 'Connection Failed' mean on my Brother All in One Printer when polling?
If your Brother All in One Printer displays 'Connection Failed', check the other fax machine's polling setup.
Why is my Brother All in One Printer only printing in black and white and asking to replace ink?
If your Brother All in One Printer displays 'B&W 1-sided Print Only Replace ink', it means one or more of the color ink cartridges have reached the end of their life. Replace the ink cartridges to resolve this issue.
Why does my Brother MFC-J4420DW say 'Cannot Print Replace ink'?
If your Brother All in One Printer says 'Cannot Print Replace ink', it means one or more ink cartridges are at the end of their life. Replace the indicated ink cartridges to resume printing.
What to do if my Brother MFC-J4420DW All in One Printer says 'No Paper Fed'?
If your Brother All in One Printer displays 'No Paper Fed', it indicates that the printer is out of paper or the paper isn't loaded correctly. Refill the paper tray or remove and reload the paper correctly, then press OK on the touchscreen. Also, ensure the paper tray is fully inserted and the Jam Clear Cover is correctly closed.
Why does my Brother MFC-J4420DW All in One Printer say 'Wrong Ink Color'?
If your Brother All in One Printer displays 'Wrong Ink Color', it means an ink cartridge has been installed in the wrong position. Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions.
Why does my Brother MFC-J4420DW All in One Printer say 'Hub is Unusable'?
If your Brother All in One Printer displays 'Hub is Unusable', it means a hub or USB flash drive with hub has been connected to the USB direct interface. Hubs, including a USB flash drive that has a built-in hub, are not supported. Unplug the device from the USB direct interface.
What to do if my Brother All in One Printer MFC-J4420DW shows 'Document Jam/too Long'?
If your Brother All in One Printer displays 'Document Jam/too Long (MFC-J4420DW)', it means the document was not inserted or fed correctly, or the document scanned from the ADF was too long.
Why does my Brother MFC-J4420DW say 'High Temperature'?
If your Brother All in One Printer displays 'High Temperature', it means the room temperature is too high. After cooling the room, allow the machine to cool down to room temperature. Try again when the machine has cooled down.
How to fix 'Touchscreen Init. Failed' on Brother MFC-J4420DW?
If your Brother All in One Printer displays 'Touchscreen Init. Failed', it means the touchscreen was pressed before the power on initialization was completed. Make sure that nothing is touching or resting on the Touchscreen, especially when plugging in the machine. Also, debris may be stuck between the lower part of the Touchscreen and its frame. Insert a piece of stiff paper between the lower part of the Touchscreen and its frame and slide it back and forth to push out the debris.
Why can't my Brother MFC-J4420DW All in One Printer detect the ink volume?
If your Brother All in One Printer displays 'Cannot Detect Ink Volume', it means that if you are not using Genuine Brother Innobella ink, the machine may not detect the ink volume. Use a new Genuine Brother Innobella Ink Cartridge.
Access to frequently asked questions and troubleshooting tips.
Contact information for customer service in USA and Canada.
How to find an authorized Brother service center in Canada.
Information about the Brother Utilities application launcher for Windows.
Step-by-step guide for loading paper into the paper tray.
Instructions for loading paper using the manual feed slot.
How to set paper type and size for optimal printing.
Specific instructions for loading documents using the Automatic Document Feeder.
Instructions for loading documents using the scanner glass.
Detailed steps for printing documents from a computer.
Step-by-step guide on how to make copies.
Overview of available copy settings and options.
Prerequisites and configuration steps before scanning.
Detailed steps for scanning to PDF using ControlCenter4 on Windows.
Steps for scanning to PDF directly from the machine's touchscreen.
Step-by-step instructions for printing images from a USB drive.
How to preview photos on the touchscreen before printing.
Explanation of print settings for PhotoCapture Center.
Overview of supported telephone services like Caller ID and Distinctive Ring.
How to handle voice mail when sharing a phone line with the machine.
Using Distinctive Ring service to receive faxes on specific numbers.
Information about using VoIP and potential compatibility issues.
Step-by-step guide for sending faxes.
How to cancel an ongoing fax transmission.
Storing fax numbers and creating groups in the Address Book.
Explanation of different receive modes for handling calls.
Guide to selecting the appropriate Receive Mode based on usage.
Setting the number of rings before the machine answers.
Setting the F/T Ring time for Fax/Tel mode.
Instructions for cleaning the scanner and other parts.
How to check and improve print quality, including nozzle checks.
How to adjust print alignment for better output.
Initial checks to identify the cause of a problem.
Explanations of error and maintenance messages displayed by the machine.
How to transfer faxes or the fax journal report.
Instructions for forwarding faxes to another machine.
Instructions for transferring faxes from the machine to a PC.
Solutions for problems related to printing output and speed.
Troubleshooting steps for poor print quality and output issues.
How to fix vertical lines or streaks in copies.
How to resolve black marks or spots appearing in copies.
Tips for improving copy results when using the ADF.
Troubleshooting the "Fit to Page" function for copies.
Tips for improving scan results from the ADF.
How to fix vertical black lines in scanned data.
Steps to resolve issues with USB flash drives.
How to fix missing parts of photos when printing.
Steps to resolve issues when software cannot be installed or printing fails.
Steps to resolve network printing problems.
How to investigate and resolve wireless network connection problems.
How to find the machine's serial number on the touchscreen.
How to check the machine's firmware version on the touchscreen.
Details about the ink cartridges used by the machine.
List of replacement ink cartridges and their part numbers.
Explanation of Brother's Innobella range of genuine supplies.
General| Print technology | Inkjet |
|---|---|
| Maximum resolution | 1200 x 6000 DPI |
| Economical printing | Yes |
| Duplex printing mode | Auto |
| Print speed (black, normal quality, A4/US Letter) | 35 ppm |
| Print speed (color, normal quality, A4/US Letter) | 27 ppm |
| Copier resize | 25 - 400 % |
| Maximum copy resolution | 1200 x 2400 DPI |
| Maximum number of copies | 99 copies |
| Copy speed (black, normal quality, A4) | 12 cpm |
| Copy speed (color, normal quality, A4) | 9 cpm |
| Scan to | E-mail, E-mail Server, File, FTP, Image, SMB, USB |
| Scan drivers | ICA, TWAIN, WIA |
| Scanner type | Flatbed & ADF scanner |
| Grayscale levels | 256 |
| Input color depth | 48 bit |
| Maximum scan area | A4 (210 x 297) mm |
| Output color depth | 24 bit |
| Image formats supported | BMP, EXIF, JPG, PNG, TIF |
| Maximum scan resolution | 19200 x 19200 DPI |
| Document formats supported | |
| Faxing | Color faxing |
| Modem speed | 14.4 Kbit/s |
| Fax coding methods | MMR |
| Fax resolution (black) | 203 x 203 DPI |
| Fax speed dialing (max numbers) | 100 |
| Digital sender | No |
| Printing colors | Black, Cyan, Magenta, Yellow |
| Maximum duty cycle | - pages per month |
| Number of print cartridges | 4 |
| Email protocols | POP3, SMTP |
| Wi-Fi standards | 802.11b, 802.11g, Wi-Fi 4 (802.11n) |
| Security algorithms | 128-bit WEP, 64-bit WEP, SSID, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-AES, WPA2-PSK, WPS |
| Online services supported | Box, Dropbox, Evernote, Facebook, Flickr, Google Drive, Picasa, Sky Drive |
| Mobile printing technologies | Apple AirPrint, Brother iPrint & Scan, Google Cloud Print |
| Supported network protocols (IPv4) | ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), WINS / NetBIOS, DNS Resolver, mDNS, LLMNR, LPR / LPD, Custom Raw Port / Port 9100, IPP, FTP Client/Server, SNMPv1 / v2c, TFTP server, SMTP Client, ICMP, CIFS Client, SNTP Client, POP3, IMAP4, HTTP Server IPv6 NDP, RA, mDNS, LLMNR, DNS, LPR / LPD, Custom Raw Port / Port 9100, IPP, FTP Client / Server, SNMPv1 / v2, TFTP server, SMTP Client, POP3, CIFS Client, SNTP Client, IMAP4, ICMPv6, HTTP Server |
| Paper input type | Paper tray |
| Total input capacity | - sheets |
| Total output capacity | 50 sheets |
| Maximum input capacity | 150 sheets |
| Auto document feeder (ADF) input capacity | 20 sheets |
| Envelopes sizes | 10, DL, Monarch |
| Photo paper sizes | 10x15, 13x18 cm |
| Custom media width | 148 - 215.9 mm |
| Custom media length | 148 - 355.6 mm |
| Duplex media weight | 64 - 120 g/m² |
| Paper tray media types | Coated paper, Envelopes, Glossy paper, Photo paper, Plain paper |
| Paper tray media weight | 64 - 220 g/m² |
| Non-ISO print media sizes | 2L, Executive (184 x 267mm), Index card, L, Ledger (media size), Legal (media size), Letter (media size) |
| ISO A-series sizes (A0...A9) | A3, A4, A5, A6 |
| JIS B-series sizes (B0...B9) | B4, B5 |
| Borderless printing media sizes | 10x15, 2L, A3, A4, A6, Ledger, Letter |
| Maximum ISO A-series paper size | A3 |
| Auto Document Feeder (ADF) media weight | 64 - 90 g/m² |
| Display | LCD |
| Control type | Touch |
| Product color | Black, Silver |
| Display diagonal | 2.7 \ |
| Market positioning | Home & office |
| Standard interfaces | USB 1.1, USB 2.0, Wireless LAN |
| USB 2.0 ports quantity | 1 |
| Fax compatibility | ITU-T G3 |
| Sound pressure level (printing) | 50 dB |
| AC input voltage | 220 - 240 V |
| AC input frequency | 50 - 60 Hz |
| Power consumption (off) | 0.04 W |
| Power consumption (standby) | 5 W |
| Power consumption (PowerSave) | 1.7 W |
| Power consumption (average operating) | 23 W |
| Minimum storage drive space | 50 MB |
| Mac operating systems supported | Mac OS X 10.5 Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks |
| Server operating systems supported | Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64 |
| Windows operating systems supported | Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64 |
| Bundled software | Brother BRAdmin Light\\r MFL-Pro Suite\\r PaperPort12 SE\\r Newsoft OCR (Mac) |
| Sustainability certificates | Blue Angel, ENERGY STAR |
| Operating temperature (T-T) | 10 - 35 °C |
| Operating relative humidity (H-H) | 20 - 80 % |
Weight and Dimensions| Depth | 290 mm |
|---|---|
| Width | 480 mm |
| Height | 188 mm |
