Brother MFC-J4420DW User Manual

Troubleshooting
61
B
Cannot receive a fax.
(continued)
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly.
(See Online User’s Guide: External TAD (Telephone Answering Device).)
1 Plug the telephone line cord directly from the wall telephone jack to your
Brother machine’s LINE jack.
2 Remove the protective cap from your Brother machine’s EXT. jack, and then
plug the telephone line cord from your answering machine into the EXT. jack.
3 Set your answering machine to answer within 4 rings.
If you are having problems receiving faxes or voice messages, set your
answering machine to answer within 2 or 3 rings.
4 Record the outgoing message on your answering machine.
 Record five seconds of silence at the beginning of your outgoing
message.
 Limit your speaking to 20 seconds.
 End your outgoing message with your Fax Receive Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l 51 and Start to send a fax.”
5 Set your answering machine to answer calls.
6 Set your Brother machine’s Receive Mode to External TAD. (See How to
choose the correct Receive Mode on page 29.)
Make sure your Brother machine’s Easy Receive feature is turned On. Easy
Receive is a feature that allows you to receive a fax even if you have answered
the call on an external or extension telephone.
(See Online User’s Guide: Set Easy Receive.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic( for VoIP).
(See Telephone Line Interference or VoIP System on page 65.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack inside the machine.
Print the Transmission Verification Report and check for an error.
(See Online User’s Guide: Print Reports.)
Ask the other party to check that the receiving machine has paper.
If you subscribe to DSL, VoIP, or MagicJack services, contact your service
provider for connection instructions.
Poor fax send quality. Try changing your resolution to Fin e or S.Fine. Make a copy to check your
machine’s scanner operation. If the copy quality is poor, clean the scanner.
(See Cleaning the scanner on page 33.)
Receiving Faxes (continued)
Difficulty Suggestions

Brother MFC-J4420DW Specifications

General

Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Economical printing	Yes
Duplex printing mode	Auto
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 2400 DPI
Maximum number of copies	99 copies
Copy speed (black, normal quality, A4)	12 cpm
Copy speed (color, normal quality, A4)	9 cpm
Scan to	E-mail, E-mail Server, File, FTP, Image, SMB, USB
Scan drivers	ICA, TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	48 bit
Maximum scan area	A4 (210 x 297) mm
Output color depth	24 bit
Image formats supported	BMP, EXIF, JPG, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Faxing	Color faxing
Modem speed	14.4 Kbit/s
Fax coding methods	MMR
Fax resolution (black)	203 x 203 DPI
Fax speed dialing (max numbers)	100
Digital sender	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Email protocols	POP3, SMTP
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	128-bit WEP, 64-bit WEP, SSID, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-AES, WPA2-PSK, WPS
Online services supported	Box, Dropbox, Evernote, Facebook, Flickr, Google Drive, Picasa, Sky Drive
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), WINS / NetBIOS, DNS Resolver, mDNS, LLMNR, LPR / LPD, Custom Raw Port / Port 9100, IPP, FTP Client/Server, SNMPv1 / v2c, TFTP server, SMTP Client, ICMP, CIFS Client, SNTP Client, POP3, IMAP4, HTTP Server IPv6 NDP, RA, mDNS, LLMNR, DNS, LPR / LPD, Custom Raw Port / Port 9100, IPP, FTP Client / Server, SNMPv1 / v2, TFTP server, SMTP Client, POP3, CIFS Client, SNTP Client, IMAP4, ICMPv6, HTTP Server
Paper input type	Paper tray
Total input capacity	- sheets
Total output capacity	50 sheets
Maximum input capacity	150 sheets
Auto document feeder (ADF) input capacity	20 sheets
Envelopes sizes	10, DL, Monarch
Photo paper sizes	10x15, 13x18 cm
Custom media width	148 - 215.9 mm
Custom media length	148 - 355.6 mm
Duplex media weight	64 - 120 g/m²
Paper tray media types	Coated paper, Envelopes, Glossy paper, Photo paper, Plain paper
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	2L, Executive (184 x 267mm), Index card, L, Ledger (media size), Legal (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
JIS B-series sizes (B0...B9)	B4, B5
Borderless printing media sizes	10x15, 2L, A3, A4, A6, Ledger, Letter
Maximum ISO A-series paper size	A3
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Display	LCD
Control type	Touch
Product color	Black, Silver
Display diagonal	2.7 \
Market positioning	Home & office
Standard interfaces	USB 1.1, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Fax compatibility	ITU-T G3
Sound pressure level (printing)	50 dB
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.04 W
Power consumption (standby)	5 W
Power consumption (PowerSave)	1.7 W
Power consumption (average operating)	23 W
Minimum storage drive space	50 MB
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Bundled software	Brother BRAdmin Light\\r MFL-Pro Suite\\r PaperPort12 SE\\r Newsoft OCR (Mac)
Sustainability certificates	Blue Angel, ENERGY STAR
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	290 mm
Width	480 mm
Height	188 mm