Brother MFC-J615W User Manual

Troubleshooting
75
B
Photo paper does not feed
correctly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Clean the paper pick-up rollers. (See Cleaning the paper pick-up rollers
on page 60.)
Machine feeds multiple pages. Make sure the paper is loaded correctly in the paper tray. (See Loading paper and
other print media on page 9.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
There is a paper jam. Make sure the paper length guide is set to the correct paper size. Do not extend
the paper tray when you load A5 or smaller size paper. (See Printer jam or paper
jam on page 71.)
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap.
(See Loading paper and other print media on page 9.)
Machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution. (See Printing for Windows
®
or Printing and
Faxing for Macintosh in the Software User's Guide.)
Printing Received Faxes
Difficulty Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received colour fax prints only in
black and white.
Replace the colour ink cartridges that have reached the end of their life, and then
ask the other person to send the colour fax again.
(See Replacing the ink cartridges on page 57.)
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See Printing a reduced incoming fax in chapter 4 in the
Advanced User’s Guide.)
Telephone Line or Connections
Difficulty Suggestions
Dialling does not work.
(No dial tone)
Make sure the machine is plugged in and turned on.
Check the line cord connections.
(Not available in New Zealand)
Change the Tone/Pulse setting. (See Tone or pulse (Not Available for New
Zealand) on page 31.)
Lift the external telephone’s handset and listen for a dial tone. If there is no dial
tone, ask your telephone company to check the line and/or socket.
The machine does not answer
when called.
Make sure the machine is in the correct Receive Mode for your setup.
(See Choose the Receive Mode on page 27.) Check for a dial tone. If possible, call
your machine to hear it answer. If there is still no answer, check the telephone line
cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Printing (continued)
Difficulty Suggestions

Brother MFC-J615W Specifications

General

Duplex printing	No
Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Economical printing	Yes
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	28 ppm
Scan to	E-mail, File, Image, OCR, USB
Grayscale levels	256
Output color depth	24 bit
Image formats supported	BMP, JPG, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	23 cpm
Copy speed (color, normal quality, A4)	20 cpm
Faxing	Color faxing
Fax memory	400 pages
Modem speed	33.6 Kbit/s
Fax resolution (black)	300 x 300 DPI
Fax speed dialing (max numbers)	100
Total input capacity	100 sheets
Total output capacity	50 sheets
Auto document feeder (ADF) input capacity	15 sheets
Display	LCD
Display diagonal	3.3 \
Market positioning	Home & office
Compatible memory cards	Memory Stick (MS), MS PRO, SD, SDHC
Sound pressure level (printing)	50 dB
Envelopes sizes	10, C5, DL
Maximum print size	215 x 355 mm
Paper tray media types	Glossy paper, Photo paper, Transparencies
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	Executive
ISO A-series sizes (A0...A9)	A4, A5, A6
Maximum ISO A-series paper size	A4
Dimensions (WxDxH)	390 x 180 x 375 mm
Networking features	Fast Ethernet
Wireless technology	802.11b/g
All-in-one functions	Copy, Fax, Scan
Color all-in-one functions	copy, fax, print, scan
Compatible operating systems	Windows 2000/XP/Vista/7 Mac OS X 10.4.11/10.5.X/10.6.X
Security algorithms	128-bit WEP, 64-bit WEP, SSID, WPA-PSK, WPA2-PSK
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), NetBIOS / WINS, LPR / LPD, Custom Raw Port/Port9100, DNS Resolver, mDNS, FTP Server, TELNET, SNMPv1, TFTP, Scanner Port, LLTD, Web Services, LLMNR
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Power consumption (standby)	6 W
Power consumption (average operating)	19.5 W
Sustainability certificates	ENERGY STAR
Maximum duty cycle	2500 pages per month
Recommended duty cycle	50 pages per month
Number of print cartridges	4
Operating temperature (T-T)	50 - 95 °F
Operating relative humidity (H-H)	20 - 80 %