What to do when
Problem Solution
The display
remains
blank after
you have
turned on
the P-touch
labelling
machine.
• Check that the batteries are
correctly installed. See the
Installing Power Supply and
Tape Cassette section.
• The batteries may be weak.
Replace them.
• Check that the AD-24ES Adapter
is correctly connected.
When the
label is
printed,
there is too
much
margin
(space) on
both sides
of the text.
See the Setting Margins section in
this guide and select [Half],
[Narrow] or [Chain Print]
to have smaller margins for your
labels.
The P-touch
labelling
machine
does not
print, or the
printed
characters
are not
formed
properly.
• Check that the cassette is inserted
correctly.
• If the cassette is empty, replace it.
• Check that the Tape Cassette
Cover is closed correctly.
The setting
has cleared
on its own.
• The batteries may be weak.
Replace them.
• When power is disconnected for
more than three minutes, all text
and formats in the display settings
are cleared.
A blank
horizontal
line
appears
through the
printed
tape.
There may be some dust on the
Print Head. Remove the cassette
and use a dry cotton swab to gently
wipe the Print Head with an up-and-
down motion. See the Installing
Power Supply and Tape Cassette
section for the Print Head location.
The P-touch
labelling
machine
has “locked
up” (nothing
happens
when a key
is pressed,
even
though the
P-touch
labelling
machine is
on.)
For more information, see the
Resetting the P-touch Labelling
Machine section.
The power
turns off
when you
try to print.
• The batteries may be weak.
Replace them.
• Check that the batteries are
correctly inserted.
• The wrong AC Adapter is used.
We recommend using the
AD-24ES Adapter.
The tape
does not
feed
correctly or
the tape
gets stuck
inside the
P-touch
labelling
machine.
• Check that the end of the tape
feeds under the tape guides.
For more information, see the
Installing Power Supply and
Tape Cassette section.
• The Cutter Lever was pressed
while printing. Do not touch the
Cutter Lever during printing.
To change
language
setting.
For more information, see the
Initial Settings section.
Problem Solution
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