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If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp.com
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still
experience problems.
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your BT Graphite 2500 can interfere with other electrical equipment if it is placed
too close. It is recommended that you place your BT Graphite 2500 at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.
Customer Helpline
If you are still experiencing difculties please call the BT Graphite 2500 Helpline on
0808 100 6556*.
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