BT Vision - Help

10 Help
Help
If you can’t nd the answer to your question here, go to
www.btvision.com/help
Commonquestions Page
I still need some help. How can I get in touch? 10
My BT Vision service isn’t working. What should I do? 10
My Vision+ box
™
is making a noise at start-up. Is this okay? 10
Do I have to use my Powerline adapters? 11
Can I use an extension lead with a Powerline adapter? 11
Should my Powerline adapter lights be ashing or steady green? 11
Which Freeview channels will I be able to receive? 11
I have a Setanta Sports Viewing Card. What should I do? 11
How do I set my BT Vision remote control to control my TV? 11
How do I connect using an HDMI cable? 12
I am experiencing problems receiving Freeview channels and
have poor picture quality
12
How do I connect BT Vision to other devices? 13
Istillneedsomehelp.HowcanIgetintouch?
For help with your account, billing, moving home, or to order more
equipment, please call 0800 800 900 (8am–10pm Monday to
Saturday, 8am–6pm Sunday).
For technical help with BT Vision, BT Total Broadband or BT Broadband
Talk, please call 0800 111 4567 (7.30am–10pm Monday to Saturday,
9am–6pm Sunday). If you’re calling about BT Total Broadband or
BT Broadband Talk, please make sure you’re at your computer, and
that it’s switched on, before you call.
MyBTVisionserviceisn’tworking.WhatshouldIdo?
Make sure:
• all the cables that you plugged in during set-up are rmly in place
• double-check your SCART cables are fully pushed in
• check your Vision+ box
™
and TV are turned on
If your service still isn’t working, contact us – see above.
MyVision+box
™
ismakinganoiseatstart-up.Isthisokay?
Yes. The fan inside your Vision+ box
™
is especially active at start-up.