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TROUBLESHOOTING
PROBLEM: THE SMOKER DOES NOT IGNITE
Possible cause Solution
Power
Check that the power cord is plugged in. Make sure that the socket is sup-
plied with power.
Fuse
Remove the operating element and check the fuse at the back. Repace the
fuse if it has blown.
Combustion chamber
If both the ventiator and the drive motor work properly, the ignition rod
might need to be repaced. Please contact our customer service.
Cables & connections
Make sure that the cables and plugs are connected properly and free of
damage. Contact customer service if you need any assistance.
Drive motor
If the ventiator is not working properly, the drive motor might need to be
repaced. Please contact our customer service.
PROBLEM: PELLETS DO NOT REACH THE COMBUSTION CHAMBER
Power
Check that the power cord is plugged in. Make sure that the socket is sup-
plied with power.
Pellets Make sure that there are enough pellets in the pellet chamber.
Spiral conveyor
Check that the spiral conveyor is not clogged. Flip the switch to OFF, dis-
connect the mains plug, and let the grill cool down.
Open the lid and remove the grids, the grease removal sheet, and the heat
conduction sheet from the grilling chamber. Remove the pellets from the
pellet chamber and make sure that it is free of foreign objects. Remove all
pellets and ash from the grilling chamber.
PROBLEM: THE FIRE GOES OUT
Excess ash Remove the ash (see CLEANING AND MAINTENANCE).
PROBLEM: THE DISPLAYED GRILLING TEMPERATURE IS HIGHER THAN EXPECTED
External influence
The grilling temperature is influenced by environmental factors such as a
high ambient temperature, wind, and direct sunlight. Pace the appliance
in a shady area. Open the lid to lower the inner temperature.
PROBLEM: EXCESS OR DISCOLOURED SMOKE FORMATION
Pellets Repace moist pellets with fresh and dry pellets.
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