5
1. Getting started
This is a short briefing, featuring the most frequently asked questions. Your
potential questions might not be answered, we encourage you to read the full
manual, terms and conditions and get in touch with us if you have any other
questions. Our bikes are built for easy tinkering, we’re happy to help you and
if you’re unable to maintain your bike, your local bicycle or motorcycle shop
will be able to assist regardless of earlier CAKE experience. To learn more, visit:
ridecake.com/en/service-support
1.1 Delivery & Arrival
Delivery
Our delivery partner will contact you using the phone number you’ve provided
to schedule a delivery window.
1. You’ll receive a tracking number.
2. Delivery service truck.
3. Call from the delivery service that the bike is arriving.
Arrival
Freight damage is unusual. If something should have happened to your box
or bike, follow these steps.
1. Take a photo of the box.
2. Have the driver wait while you unbox the bike.
3. Take photos of any damage to the bike.
4. Most items can be replaced by CAKE, so please you will accept the bike if
there is merely damage to just an individual component or part.
5. If the frame is severely damaged, call us and discuss the matter with a
Customer Service Representative before accepting the bike and letting the
driver go.
6. Email photos to
hello@ridecake.com
. Photos must be received immediately
upon delivery for the damage to be covered under the warranty.
To Next Page
Loading...
