About This Guide 6
About This Guide
This guide describes the planning and installation of the Cambium Networks ePMP Series, which includes
Point-to-Multipoint (PMP) and Point-to-Point (PTP) wireless Ethernet systems. It is intended for system
designer, system installer, and system administrator.
Problems and warranty
Reporting problems
Cambium Networks offers comprehensive support to ensure optimal network performance, including
training, online documentation, technical support, community forums, software downloads, warranty
services, and repairs.
Through the Cambium Networks Support Center https://support.cambiumnetworks.com/ you can:
l
Submit support requests
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Submit RMA request
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View support global contact numbers
Additional information including field service bulletins, license key information, warranty details, security
advisories, Cambium Networks Care program descriptions, regional codes for PTP solutions, and
compliance requirements can be viewed at https://www.cambiumnetworks.com/support/.
Repair and service
If unit failure is suspected, obtain details of the Return Material Authorization (RMA) process from the
Cambium Networks support site.
Warranty
For products shipped after October 1
st
, 2018 Cambium Networks' standard hardware warranty is for
three (3) years from the date of shipment from Cambium Networks or a Cambium Networks distributor.
Cambium Networks warrants that hardware will conform to the relevant published specifications and will
be free from material defects in material and workmanship under normal use and service. Cambium
Networks shall within this time, at its own option, either repair or replace the defective product within
thirty (30) days of receipt of the defective product. Repaired or replaced products will be subject to the
original warranty period but not less than thirty (30) days.
To register ePMP products or activate warranties, visit the Cambium Networks support site.
For warranty assistance, contact the reseller or distributor.
Attention
Do not open the radio housing for repair or diagnostics; there are no serviceable
parts within the housing.
Portions of Cambium equipment may be damaged from exposure to
electrostatic discharge. Use precautions to prevent damage.
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