Warranty and Assistance
PRODUCTS MANUFACTURED BY CAMPBELL SCIENTIFIC, INC. are
warranted by Campbell Scientific, Inc. (“Campbell”) to be free from defects in
materials and workmanship under normal use and service for twelve (12) months
from date of shipment unless otherwise specified on the corresponding Campbell
invoice. Batteries, fine-wire thermocouples, desiccant, and other consumables have
no warranty. Campbell's obligation under this warranty is limited to repairing or
replacing (at Campbell's option) defective products, which shall be the sole and
exclusive remedy under this warranty. The customer shall assume all costs of
removing, reinstalling, and shipping defective products to Campbell. Campbell will
return such products by surface carrier prepaid within the continental United States
of America. To all other locations, Campbell will return such products best way CIP
(Port of Entry) INCOTERM
®
2010, prepaid. This warranty shall not apply to any
Campbell products which have been subjected to modification, misuse, neglect,
improper service, accidents of nature, or shipping damage. This warranty is in lieu
of all other warranties, expressed or implied. The warranty for installation services
performed by Campbell such as programming to customer specifications, electrical
connections to products manufactured by Campbell, and product specific training, is
part of Campbell’s product warranty. CAMPBELL EXPRESSLY DISCLAIMS
AND EXCLUDES ANY IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. Campbell is not liable for any
special, indirect, incidental, and/or consequential damages.
Products may not be returned without prior authorization. The following contact
information is for US and International customers residing in countries served by
Campbell Scientific, Inc. directly. Affiliate companies handle repairs for customers
within their territories. Please visit www.campbellsci.com to determine which
Campbell Scientific company serves your country.
To obtain a Returned Materials Authorization (RMA), contact Campbell Scientific,
Inc., phone (435) 753-2342. After an applications engineer determines the nature of
the problem, an RMA number will be issued. Please write this number clearly on
the outside of the shipping container. Campbell Scientific's shipping address is:
CAMPBELL SCIENTIFIC, INC.
RMA#_____
815 West 1800 North
Logan, Utah 84321-1784
For all returns, the customer must fill out a “Declaration of Hazardous Material and
Decontamination” form and comply with the requirements specified in it. The form
is available from our website at www.campbellsci.com/repair
. A completed
form must be either emailed to repair@campbellsci.com
or faxed to 435-750-
9579. Campbell Scientific will not process any returns until we receive this form. If
the form is not received within three days of product receipt or is incomplete, the
product will be returned to the customer at the customer’s expense. Campbell
Scientific reserves the right to refuse service on products that were exposed to
contaminants that may cause health or safety concerns for our employees.
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