Canon imageFORMULA ScanFront 400 - Table of Contents

imageFORMULA ScanFront 400 Service Guide
imageFORMULA ScanFront 400 Service Guide November 2016
Page iv
Contents
I. Product Overview ------------------------------------------------------------------------------------------- 1
II. Product Configuration, eCarePAK and Box Contents ------------------------------------------ 2
A. Configuration ------------------------------------------------------------------------------------------------------- 2
B. eCarePAK ------------------------------------------------------------------------------------------------------------ 3
C. Box Contents ------------------------------------------------------------------------------------------------------- 3
III. Service Authorization-------------------------------------------------------------------------------------- 3
IV. Educational Training --------------------------------------------------------------------------------------- 3
A. Training Program Overview ------------------------------------------------------------------------------------ 3
B. New Technician Certification ---------------------------------------------------------------------------------- 4
C. Who Should Complete ------------------------------------------------------------------------------------------- 4
D. Prerequisites -------------------------------------------------------------------------------------------------------- 4
E. Course Format ------------------------------------------------------------------------------------------------------ 4
F. Course Equipment ------------------------------------------------------------------------------------------------ 5
V. Servicing Notes---------------------------------------------------------------------------------------------- 6
A. Installation Space Requirements ----------------------------------------------------------------------------- 6
B. Estimated Installation Time ------------------------------------------------------------------------------------ 6
C. Service Support Tools ------------------------------------------------------------------------------------------- 6
D. Consumable Parts ------------------------------------------------------------------------------------------------- 7
E. Recommended Replacement Parts -------------------------------------------------------------------------- 8
F. End-User Periodic Maintenance ------------------------------------------------------------------------------ 8
VI. End-User Service Offerings ----------------------------------------------------------------------------- 9
A. Limited Warranty Support -------------------------------------------------------------------------------------- 9
VII. Product Technical Support Offerings ---------------------------------------------------------------- 9
A. Technical Support for the End-User ------------------------------------------------------------------------- 9
B. Canon USA Technical Support Center--------------------------------------------------------------------- 10
C. Internet Support --------------------------------------------------------------------------------------------------- 10
D. Technical Support Escalation -------------------------------------------------------------------------------- 11
E. Post-Warranty Support ----------------------------------------------------------------------------------------- 12
1. eCarePAK Extended Service Plans ---------------------------------------------------------------------- 12
2. Purchasing an eCarePAK Extended Service Plan ---------------------------------------------------- 12
3. Registering an eCarePAK Extended Service Plan ---------------------------------------------------- 12
VIII. Authorized Servicer Program ------------------------------------------------------------------------- 13
IX. Parts Support ---------------------------------------------------------------------------------------------- 13
A. Parts and Service Material Orders -------------------------------------------------------------------------- 13
1. Canon Network Access ------------------------------------------------------------------------------------- 13
2. Parts Order Desk --------------------------------------------------------------------------------------------- 13
X. Appendix----------------------------------------------------------------------------------------------------- 14
A. Specifications ------------------------------------------------------------------------------------------------------ 14
B. imageFORMULA ScanFront 400 Limited Warranty ---------------------------------------------------- 16
C. List of Tables------------------------------------------------------------------------------------------------------- 17
D. List of Figures ----------------------------------------------------------------------------------------------------- 17