Why is the image not displayed in the Viewer PTZ panel of my Canon Security Camera?
If the image isn't showing in the Viewer PTZ panel, check if the [Maximum Number of Clients] is set to 0 under [Image Server] in the Settings page. If it is, increase the number in [Maximum Number of Clients].
Why do some Canon Software cameras not record?
If some Canon Software cameras do not record, verify the power and network connection for the cameras. Check if the cameras reply to a ping. See if you can view live images on the Viewer for the cameras.
What to do if I forgot my Canon VB-M40 Security Camera password?
If you've forgotten your password, you can reset all the camera settings except the date and time using the reset switch. The default administrator password needed for initialization is 'camera'. Remember that network settings like the IP address and subnet mask will be reset and need to be configured again.
What to do if my Canon VB-M40 does not start?
If the camera doesn't start: * If using a PoE HUB, ensure the LAN cable is correctly connected. * If using an optional AC adapter, ensure it's correctly connected. * Try turning the camera off and then on again.
Why does the image disappear from the Viewer PTZ panel on my Canon VB-M40?
The image display time in the Viewer PTZ panel is determined by the [Maximum Connection Time (sec.)] setting under [Image Server] in the Settings page. If the value is set to 0, the connection time is unlimited. Keep in mind that this setting affects not only the Viewer PTZ panel but also the connection time for individual clients.
Why is the top page of my Canon VB-M40 not displayed?
If the top page of the camera isn't showing, verify that the LAN cable is correctly connected. Also, ensure that the network the camera is connected to is set up correctly, specifically checking the IP address, subnet mask, and default gateway address. If you changed the IP address, remember to reboot the camera for the new address to take effect.
What to do if video is not displayed on Canon VB-M40 Security Camera?
If video isn't displaying, you can improve the video quality by adjusting the image size, quality, and frame rate settings. Also, note that the camera can only support up to 30 viewers at the same time. If this limit is exceeded, video won't display, and a message will appear.
Why is 'Record Now' grayed out in Canon Software?
If the [Record Now] feature is grayed out (unavailable) in a Canon Software video window, display [Properties] for the video window and check on the [Advanced] tab whether the camera is disabled. If the camera is disabled, click [Enable Camera].
What to do if Canon Software recording is suspended due to low disk space?
If Canon Software recording is suspended due to low disk space, shorten the maximum storage period or add a hard disk. Additionally, try modifying the recording schedule.
How to enable pan, tilt, and zoom in Canon Software?
If you cannot use the pan, tilt, or zoom feature of the camera in the Canon Software video window, double-click the video window or click [Control] on the [Camera Control] panel. If images are being played (the title bar of the video window is gray), you cannot operate the camera. Click [Live] on the timeline to gain control.
General| Total megapixels | 1.3 MP |
|---|---|
| Maximum resolution | 1280 x 960 pixels |
| Supported video modes | - |
| Video formats supported | H.264 |
| Supported graphics resolutions | 160 x 120, 320 x 240, 1280 x 960, 640 x 480 (VGA) |
| Pan range | -170 - 170 ° |
| White balance | Auto, Manual |
| Tilt angle range | -90 - 10 ° |
| Minimum illumination | 0.01 lx |
| Sensor type | CMOS |
| Optical sensor size | 1/3 \ |
| Digital zoom | 4 x |
| Optical zoom | 20 x |
| Focal length range | 4.7 - 94 mm |
| Built-in HDD | No |
| Card reader integrated | Yes |
| Compatible memory cards | SD, SDHC |
| Form factor | Covert |
| Product color | Black |
| Type | IP security camera |
| Placement supported | Indoor |
| Connectivity technology | Wired |
| Interface | RJ-45 |
| Headphone outputs | 1 |
| Cabling technology | 10/100Base-T(X) |
| AC input voltage | 100-240 V |
| Power source type | PoE |
| AC input frequency | 50 Hz |
| Storage temperature (T-T) | 5 - 85 °C |
| Operating temperature (T-T) | -10 - 50 °C |
Weight and Dimensions| Width | 132 mm |
|---|---|
| Height | 155 mm |
| Weight | 1150 g |
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