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Robert SandersAug 20, 2025
What to do if I cannot connect to a Camera Server on my Canon DVR?
- JJohn VelazquezAug 20, 2025
Check if the network is down, if the physical connection to the Camera Server is broken, or if the camera is not powered.
What to do if I cannot connect to a Camera Server on my Canon DVR?
Check if the network is down, if the physical connection to the Camera Server is broken, or if the camera is not powered.
How to enable recording on a camera using Canon DVR?
In the [Edit Camera Server] dialog of the [Configuration and Preferences] screen, check if [Do not Record] is set for the Camera Server. If it is, change the option to enable recording to the Storage Server.
What to do if I cannot view live video on my Canon DVR?
If you see 'Could not connect to camera' in the Video Window or 'Connection to host : error', verify that the power source of the Camera Server and the network are working correctly. If the screen turns black when switching layouts but video returns after a few seconds, try reducing the number of Camera Servers displayed or decreasing the live frame rate.
How to troubleshoot login issues on Canon DVR Storage Server?
First, make sure that you're using the correct login user name and password. Then, check that the network between the server and the Viewer is working correctly and that the IP address of the server is correct. Ensure that the ping command succeeds for the server from the Viewer. If you're using Internet Explorer, check the proxy settings to exclude the VK server. Finally, check that TCP Port 9080 isn't being used by another application besides VK.
Why is my Canon DVR not recording from all network cameras?
To resolve this, start by checking if the network cable of the server is properly plugged in and that the power supply is working. Then, verify that 'Do not Record' is not specified in the 'Special Day Schedule' settings. Also, check if the link lamps on the hub and network connector for the server are lit. If the lamps are off, there may be defects in the cable, hub, or network connector.
How to fix slow Viewer operation on Canon DVR?
To improve the Viewer's performance, try reducing the number of Camera Servers being displayed or decreasing the live frame rate. You can also review the video quality or video size settings in the Camera Server configurations.
How to resolve connection issues with the Master Storage Server on Canon DVR?
Check if the specified Master Storage Server works properly. If the Storage Server is not running, click [Start Storage Server].
What causes the video window to go black during layout sequence on Canon DVR?
Try reducing the number of Camera Servers displayed in a layout, or increase the switching interval for layout sequences.
Why does the Canon DVR Configuration and Preferences screen take so long to open?
Check whether you have a lot of Camera Servers to disconnect.
What to do if Canon DVR fails to connect to Storage Servers when switching to the Configuration and Preferences screen?
Check whether the specified Storage Server works properly.
General| Digital Zoom | 12x |
|---|---|
| Maximum Resolution | 640 x 480 |
| Frame Rate | Up to 30 fps |
| Network Interface | 10Base-T/100Base-TX (RJ-45) |
| Operating Temperature | -10°C to 50°C (14°F to 122°F) |
| Camera Type | PTZ |
| Image Sensor | 1/4" CCD |
| Effective Pixels | Approx. 340, 000 pixels |
| Maximum Aperture | F1.6 (Wide) to F3.5 (Tele) |
| Video Compression | MPEG-4 |
| Protocols | TCP/IP, HTTP, FTP, SMTP, DHCP, DNS, NTP |
| Power Supply | 24V AC |
Information on legal considerations for camera use and monitoring in various regions.
Details regarding audio performance, potential interruptions, and connection requirements.
Set up administrator password, network IP address, subnet mask, and gateway settings.
Adjust video capture size, quality, shutter speed, focus, and Day & Night mode.
Manage logs, view settings, reboot the camera, and restore factory default configurations.
Steps to launch the VBAdmin Tools application and establish a connection to the camera.
Create and register panorama images for camera preview and setting camera presets.
Visually set and manage camera presets and home positions using a panoramic preview.
Establish a connection to the camera using the NC Viewer interface.
Adjust camera angle, zoom magnification, and other properties via the NC Viewer.
Procedure for managing the list of cameras accessible through the NC Viewer.
Functionality to switch between different camera viewers or cameras.
Guidance on diagnosing and resolving common problems with the camera and software.
Procedure to reset all camera settings to their original factory default values.
Correcting camera head misalignment by reinitializing its default position.
