Carrier i-Vu XT - Color Cache Tab; Diagnostics Tab

i-Vu® XT Router (drv_gen5) CARRIER CORPORATION ©2022
Installation and Start-up Guide 33 All rights reserved
Color Cache tab
Cache Group Number
Peer Caching Enabled
This checkbox will be checked for the router that was defined in SiteBuilder as the
peer caching router.
Disable Color Cache
Clear (enable) to improve responsiveness of retrieving thermographic colors and
prime values from networked controllers. See Snap Help for more information
regarding thermographic colors and prime values.
Select (disable) to reduce network traffic to third-party (non-color-supporting) devices.
NOTE Selecting this checkbox also disables dead module alarms.
Dead Controller Timeout
After this period (minutes:seconds) of non-response from the Carrier® controller, the
router sends an alarm to the server.
Reports Colors To
The BACnet Object Identifier of the router that was defined in SiteBuilder as the peer
caching router.
Diagnostics tab
This page allows you to:
1 Download log files
2 Capture network communication on the BACnet/SC ports and then download the capture file for
troubleshooting
3 Access additional diagnostic tools with assistance from Carrier Controls System Support
Logs
• Retrieve all - Downloads all logs in a zip file to your computer
• Specific log - Allows you to choose to download the application logs (by date)
or the system logs
• Delete all
• Delete captures
Packet Capture
Primary BACnet/SC
Secondary BACnet/SC
This allows you to capture network communication on the BACnet/SC ports and
then download the capture file for troubleshooting.
Click Start and Stop to initiate and end your capture, then click Get capture file to
download the file.
NOTE Capture files have a 25MB limit. If you need a larger capture, contact
Carrier Controls System Support.
Contact Carrier Controls System Support for assistance working with BACnet/SC
packet captures.
Technical Support Tools
Send the displayed Challenge key to the Carrier Controls System Support
representative who will provide an Activation Key for you to enter, then click
Enable.
Additional tools will be displayed to help Carrier Controls System Support
troubleshoot issues. Enabling these tools has security implications, therefore they
are automatically disabled after 2 hours.