Castles Technology Saturn S1F2 User Manual

Saturn S1F2 User Manual
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Page 26 of 34
Issue 01
 Test Wi-Fi network from ‘Test utility’ application
 Power cycle router
 Connect the terminal to the alternative network
9. Mobile networks (3G/4G/5G) troubleshooting
 Power cycle terminal
 Check the terminal can detect the sim card - if no SIM detected remove and
insert the SIM card back to SIM slot 1
 Check the terminal has a signal
 Check the strength of the GPRS signal
 Check APN settings are correct
 Location of the terminal – take it to a window or outside the building if possible
 Disable and Re-enable auto registration
 Disable Auto registration – Manually select network provider
 Disable and enable mobile data
10. Hardware troubleshooting
10.1. Power troubleshooting
 Restart the terminal
 Check if terminal displays any error/screen messages when it turns back on
 Look for any physical damaged to the terminal
 Look for any damage to the power supply and/or USB cable and USB power
connector
 Look for any damaged to the battery – disconnect and reconnect the battery
 Check if the power socket is working – connect to alternative power socket
10.2. Touch screen troubleshooting
 Restart the terminal
 Exit sale application and select ’Test utility’

Castles Technology Saturn S1F2 Specifications

General

Brand	Castles Technology
Model	Saturn S1F2
Category	Touch terminals
Language	English