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Customer Helpline 0343 515 1906
General Troubleshooting
Troubleshooting
The following table provides solutions to common problems encountered with the mower.
Fault Possible Cause Solution
Mower fails to operate Possible clogging Check underneath the
mower and clear as
necessary (always wear
gardening gloves)
Battery not fully charged Charge battery
Battery not inserted (properly) Ensure battery is correctly
inserted
Grass too long Increase height of cut
and tilt garden product to
reduce starting load
Battery too hot/cold Allow to cool/warm
Isolator key not inserted
correctly/fully
Fit key correctly
There is a short delay in the
motor starting after engaging the
On/Off switch
This is normal. Hold On/Off
switch for 1– 3secs to start
motor.
Motor starts and stops
immediately
Battery not fully charged Charge battery
Isolator key not inserted
correctly/fully
Fit correctly
Battery not inserted (properly) Ensure battery is correctly
inserted
Battery too hot/cold Allow to cool/warm
Increase height of cut
Garden product functions
intermittently
Internal wiring of garden product
damaged
Contact a service agent/
helpline
Motor protector has activated Allow motor to cool and
increase height of cut
Lawnmower leaves ragged cut Height of cut too low Increase height of cut
Cutting blade blunt Replace the blade
Poor cutting or motor labours Possible clogging Check underneath the
mower and clear out as
necessary (always thick
gardening gloves)
Blade tted upside down Ret blade correctly
Area of cut (battery duration) not
large enough
Height of cut too low Increase height of cut and
walk slower
Grass too high Increase height of cut and
walk slower
Grass wet or damp Wait until grass is dry and
walk slower
Grass is dense Increase height of cut,
walk slower and cut more
frequently
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