8 Troubleshooting
To keep the warranty valid, never try to repair the product yourself.
Malfunctions may occur with any electrical equipment. This must not always involve a
defect of the device. Therefore, check the following table to see if you can eliminate the
problem yourself.
Malfunction Possible cause/ Elimination
The product does not work.
• Disconnect the product from the power
supply for a few minutes, then reconnect.
No sound from the product
speakers.
• Connect the correct audio cable from your
product to your TV or other devices.
• On your product remote control, press the
Source buttons to select the correct audio
input.
• Make sure that the product is not muted.
Press VOL +/- to restore the sound (see
‘Adjust the volume’ on page 15).
• Switch or set to other audio signal of your
connected external device (This product
support for Dolby Digital and LPCM).
A device cannot connect with the
product via Bluetooth.
• The device does not support the compatible
proles required for the product.
• You have not enabled the Bluetooth function
of the device. See the User Manual of the
device on how to enable the function.
• The device is not correctly connected.
Connect the device correctly.
• The product is already connected with
another Bluetooth device. Disconnect the
connected device, then try again.
Quality of audio play from a
connected Bluetooth device is
poor.
• The Bluetooth reception is poor. Move the
device closer to the product, or remove any
obstacle between the device and the product.
The connected Bluetooth device
connects and disconnects
constantly.
• The Bluetooth reception is poor. Move the
device closer to the product, or remove any
obstacle between the device and the product.
• For some Bluetooth, the Bluetooth
connection can be deactivated automatically
to save power. This does not indicate any
malfunction of the product.
No reaction to the remote control
• The battery has been exhausted, please
change new.
• Ensure the battery placed correctly.
MODEL#: W100-41 Page 19 of 19
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