Chiron Iris Touch 600NG - Page 34

Page 34 of 40 IRIS Touch Engineering Manual Version 1.4
This is done by accessing the remote Touch Screen Tab and on the welcome screen going to ‘Status – Trouble’ and
then ‘View Trouble Report’.
The Trouble Report Menu indicates what the current system troubles are and below is an explanation of all possible
events.
Trouble Reported
Explanation
E-net disconnected
The dialler is currently not connected to the Ethernet network; check the
Ethernet cable and cabling all the way through to the other end (Router /
Switch).
E-net polling fail
Unable to poll via the Ethernet network to the monitoring centre’s (ARC)
IRIS Secure Apps system; check ARC IP address, confirm Ethernet router
external WAN connection and firewall setup.
GSM/3G not registered
Not able to register to the GSM/3G network; normally means the SIM card
has been disabled, check with SIM provider.
GPRS/3G Polling fail
Unable to Poll via the GPRS/3G network to the monitoring centre’s (ARC)
IRIS Secure Apps system; check ARC IP address, SIM card is enabled for
GPRS/3G machine to machine data (M2M).
SIM Card not fitted
SIM card not being seen in the IRIS unit; check SIM fitted and that
connection is ok.
SIM PIN required
SIM card has been setup for a PIN number and no SIM PIN entered in
configuration; Confirm the correct SIM PIN with the SIM provider and
enter.
SIM PIN error
Current SIM PIN entered in the configuration is invalid; confirm correct SIM
PIN with SIM provider and confirm entered correctly.
Poll Failed
The dialler is unable to poll over any path; check correct ARC IP address
entered, and communication paths setup.
Fault On Dial Port
Dial port configured to monitor dial port and sense resistor not being
detected (18K). Check cable/resistor connections.
Pin Fault on pin**
Indicates that the dialler has been set to monitor for tampers and is in an
open or short circuit tamper condition. Check cable/resistors connections.
Serial port fault
The dialler is setup to monitor serial but is seeing no activity on the serial
connection; check setup of the dialler / panel and physical connection.
Fail to communicate
A dialler input has been triggered and this event has failed to be
communicated to the ARC. Check all communication paths are working and
configuration is correct; also check with the ARC that they have no known
issues with received alarms (E.G. IRIS Poll engine IP link down).
Eeprom
The dialler has a possible hardware issue and is unable to see the Eeprom.
The Eeprom stores all local parameters for protection against power failure.