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Cisco 6800 Series Troubleshooting

Cisco 6800 Series
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Troubleshooting
Base Station Installation Problems, on page 1
Repeater Installation Problems, on page 2
Handset Installation Problems, on page 2
Operational Problems with the Base Station, on page 4
Operational Problems with the Handset, on page 4
Multicell Troubleshooting, on page 7
Troubleshooting Procedures, on page 8
Base Station Installation Problems
Base Station LED is Solid Red
Problem
The LED on the base station doesn't change to green.
Cause
The base station can't get an IP address.
Solution
Test the Ethernet cable with another device to check for signal.
Ensure that the Ethernet cable is connected on the switch.
Check that the DHCP server is available on the network.
Replace the Ethernet cable with one that you know is working.
Troubleshooting
1

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Cisco 6800 Series Specifications

General IconGeneral
AudioWideband audio
Ethernet10/100/1000 Mbps
Power over Ethernet (PoE)IEEE 802.3af/at
USBUSB
SIPYes
Supported ProtocolsSIP
Codec SupportG.711, G.722, G.729, iLBC

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